IT Project Manager - CRM initiatives - PRINCE2

Asset Resourcing Limited
London, UK
13 Sep 2019
02 Oct 2019
Contract Type
Full Time
IT (CRM) Project Manager; Charity sector. Reporting to the CIO you will be responsible for driving all strategic CRM project initiatives - focusing initially on Data Quality and Process Improvement. Duration: Immediate start until Christmas 2019.

The CRM Project Manager is a pivotal role in supporting the charity's CRM strategy and the wider delivery of services across the organisation with direct responsibility for developing, managing and supporting their central CRM system, and other related systems including SharePoint and Document Management. It has responsibility for data management across the charity and the integration of other systems and information stored within other data sources in order to provide accurate and relevant business intelligence reports, dashboards and KPI's.

The CRM Project Manager will be responsible for:

i.Taking responsibility for the development and management of the charity's CRM systems and other related databases.
ii.Taking responsibility for the integration of external data from a number of sources including other systems, external agencies and web services.
iii.Ensuring that the CRM system and other related systems are sufficiently maintained, developed and supported to meet the current and evolving needs of the organisation.
iv.Managing services and regular processes to effectively maintain the integrity of the CRM system and to add value to the services it provides to all stakeholders.
v.Providing training to staff in all aspects of CRM functions and processes as they relate to their current needs and future requirements.

Person Specification:

*Extensive experience of managing staff (CRM-oriented / data-oriented ideal) working with large and complex data sets.
*Extensive CRM-oriented Project Management backed by industry certification - focus Data Quality and Process Improvement.
*Experience of managing interoperability between systems and creating data standards within CRM systems.
*Experience of using SQL Server and related applications in an operational environment.
*Experience of database cleaning, de-duplication and the importing and exporting of data.
*Experience in creating database queries, selections and reports and analysing and presenting data methodically and accurately for business intelligence purposes and KPI's.

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