Account Manager

International SOS
Chiswick, UK
13 Sep 2019
13 Oct 2019
Contract Type
Full Time
Company Description

International SOS is the world's leading international health care, medical assistance and travel security risk services company with over 11,000 employees, led by 1,200 doctors and 200 security specialists. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people's lives and able to support them when they need it the most.

Job Description

We are currently recruiting an Account Manager on a permanent contract to join our team in Chiswick, West London. As part of an established and successful team, and reporting to the Director of Account Management, this role is responsible for renewals and account extensions across market segments.

Key Responsibilities
  • Effectively managing a predefined list of existing accounts to ensure 100% renewal is achieved.
  • Cross selling and up selling the range of products and services available to the predefined list of existing accounts.
  • Generating proposals, pricing and contract negotiation across all medical and security service solutions as per guidelines and assigned clients or prospects.
  • Providing consistent administrative support to the Sales and Marketing Department in relation to the client renewal process, onboarding of clients and client reporting.
  • In conjunction with Operations, investigating and preparing draft responses to complaints handling and quality assurance events.
  • Interfacing effectively with the Sales and Marketing, Operations, Billing, Commercial Desk and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients.

  • Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets.
  • Experience in an operationally / commercially focused analytical and/or Customer Services role.
  • Research experience valuable.
  • Successfully working with other functions, such as Finance and Operations.
  • Excellent numeric, written and oral communication skills.
  • Excellent time management skills with the ability to successfully manage numerous projects simultaneously.
  • Cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm.

Additional Information

Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people.

Please apply online now attaching your CV.

International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2019.

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