Account Manager Historics

The Royal Mint
Pontyclun, UK
14 Sep 2019
16 Oct 2019
Contract Type
Full Time
The Royal Mint group is one of the UK's oldest and most respected organisations. As well as being the home of British coinage for over 1,100 years we offer our global customers a diverse range of products and services which include Consumer and Gifting products; precious metals investment; storage facilities and also a visitor attraction at The Royal Mint Experience.

We have an exciting opportunity for an Account Manager to join our growing Collector Services team. This role will maximise the revenue and GP from a portfolio of existing major account customers by skilful product targeting and positioning and regular contact by phone, electronic and face to face means. As the Account Manager you would manage each account in its entirety handling credit, delivery, quality and service issues for your client base.

Key Responsibilities:
  • You will deliver world class account management to your portfolio of accounts, delivering on target revenue and GP performance from your client base
  • You will ensure performance targets are being achieved (Productivity, behaviours, KPI's)
  • You will be responsible for each of the individual customer's debt management within their portfolio
  • You will ensure you keep up to date on knowledge of current Royal Mint Historic and Commemorative Coin products
  • You will provide customer feedback with a view of minimising complaints, improving our service and maximising sales
  • You will provide inbound and/or audience campaign cover where business needs dictate
  • You will ensure correct financial management of the portfolio of customers. Taking responsibility for monitoring the individual customer's accounts and credit limits, corrective action as required

Knowledge, Skills & Experience:
  • You will be enthusiastic, driven and determined
  • You will be conscientious and have a systematic approach to complex situations.
  • You will possess excellent interpersonal skills and be a team player
  • You will have perseverance and be adaptable with a flexible approach to workload.
  • You will adopt a methodical and principled approach to working.
  • You will thrive in a target-driven environment.
  • You will see solutions and ways forward, always remaining positive.

25 days' holiday per year; upper quartile Pension Scheme; Life Assurance; Free onsite car parking; Learning & Development opportunities along with reimbursement of professional membership fees; Give a day volunteering for The Royal Mint's chosen charity; onsite gym and canteen facilities.

To apply for this exciting opportunity, please click on the "Apply Now" button below. You are requested to provide links to online portfolios to support your application.

The closing date for applications is Wednesday 18th September. All candidates will receive confirmation of their application within 24 hours of receipt. Should you not hear from us 4 weeks after the closing date, unfortunately you have been unsuccessful. Regrettably, due to the large volume of applications received, we are unable to provide feedback to applicants on an individual basis.

The successful applicant will be required to undertake a basic Disclosure and Barring Service (DBS) check, previously known as a CRB check,and a continued satisfactory outcome of a Disclosure re-check during the course of your employment.

The Royal Mint is committed to providing equal opportunities for all. Our aim is to treat prospective employees with integrity, respect and consideration. We aim to ensure that individuals are recruited, selected, trained and promoted on the basis of ability, job requirements, skills and aptitudes. All applicants will always be dealt with fairly and on objective criteria so no individual or group is disadvantaged.

No agencies thank you.

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