Account Manager

WPM Education Limited
Burgess Hill, UK
14 Sep 2019
09 Oct 2019
Contract Type
Full Time
Account Manager /Relationship Manager - join a successful team with client retention second to none.

We are very open to this role being done on a part time basis (4 days a week), and are happy to discuss how this might work with the right candidate.

What we are proud of
  • Our client focus is the UK higher education and further education sectors, with us covering around 80% of the UK higher education sector alone
  • Our client retention levels over the last 15 years are astounding
  • Our business model is built strongly on recurring revenue

Who we are

WPM Education is helping the further and higher education sectors redefine and transform the way they accept payment.Through unique sector knowledge and close collaboration, we can help institutions work smarter whilst delivering a better payment experience.

We have been working with the higher and further education sectors since 2001, helping them to transform the way they accept payments and providing them with a Payment Platform through which all their incoming online payments can be routed. There is huge growth potential within the UK higher education, further education and independent schools, and we are fully focused on adding value to existing clients

We are looking for a Account Manager / Relationship Manager to join our collaborative Business Development Team, with the unique opportunity to provide an innovative and strategically focused account management service. Our approach allows us to develop a deep understanding of our clients and build rapport and trust. Our aim is not to be seen as a supplier, but as a trusted partner who has the client's best interests at heart.

At a high level, responsibilities will include;
  • Safeguarding and building revenues within your client base
  • Regular, proactive engagement with key influencers and decision makers
  • Developing strategic account plans that reflect drivers, barriers and opportunities
  • Realistic tracking of leads/opportunities
  • Consistently supporting clients to develop their own Payment Acceptance Strategy

Person specification

Technically, knowledge of SaaS/Software or Professional Services Account Management is preferable. This experienced role will involve spending time at our West Sussex office and planned client travel.

More about WPM

We offer a great place to work; inspiring our people to be the best they can be. We want our people to enjoy the variety in their work and to feel challenged and driven to improve, whilst also understanding and thriving in a strong team culture.
  • A genuine work life balance
  • A staff happiness score of 9/10
  • 25 days holiday
  • Contributory pension
  • Private medical insurance (family included)
  • Ride to work scheme
  • Fantastic social events!
  • Complimentary food and drink
  • Check out our glassdoor reviews

We recognise (and want) our people to have commitments and interests outside of work and actively support a healthy work-life balance.The role is based at our Burgess Hill office and therefore we are looking for local candidates to Burgess Hill (within less than an hour's commute) to help protect this work life balance principle.

What our clients say

"Our Account Manager helped us to develop a detailed understanding of our future needs, as well as developing a clearer view of what we want our payments outcomes to be and how to achieve them"

"It's more than a system, it's part of our engagement with our students and other fee payers"

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