Service Delivery Manager

Recruiter
Real Time Consultants
Location
Bristol, UK
Salary
Competitive
Posted
14 Sep 2019
Closes
02 Oct 2019
Ref
1253476402
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager - Bristol - Up to £50,000 + Benefits

A niche and fast-growing technology business located in Bristol are currently seeking a skilled Service Delivery Manager to oversee the delivery of their service technology to a wide range of customers.

This is an excellent opportunity to join an ambitious organisation with long term progression, an enviable career path and a collaborative working environment.

The Role

The Service Delivery Manager will be key member of the incident team, ensuring high-performing service support functions across the business are maintained. Your daily duties will include, but won't be limited to:
  • Owning the incident, request, change, disaster recovery and escalation processes
  • Taking ownership of major incidents
  • Coordination of resolving parties
  • Effective communication to stakeholders
  • Post incident-reviews
  • Liaising with other departments regarding technical business improvements
  • Developing a strong understanding of projects impacting your service area
  • Taking accountability for the quality of service and performance
  • Drive internal and 3rd party service review meetings

About You

The suitable candidate will be an experienced service management professional with a passion for service improvement and expert knowledge of ITIL disciplines. You'll have previous experience in a lead role, showing the ability to manage both in-house and virtual teams, as well as 3rd parties. As the Service Delivery Manager, you will have previous experience of service support in a large-scale, diverse environment of incident management and escalation procedures.

Excellent communication, organisational and customer-facing skills are essential to the role, combined with the willingness to support and mentor more junior members of the team. You'll be able to work under pressure, showing a high degree of flexibility to ensure deadlines are met.

Benefits

In addition to a competitive salary of up to £50,000, the Service Delivery Manager will receive a generous benefits package including onsite parking, private healthcare and an attractive pension scheme to name but a few.

If this position sounds like a good fit for you, please apply now! For further information, please contact Fran Merli at Real Time Consultants.

Real Time Consultants are acting as an employment business/agency in relation to this vacancy.

This job was originally posted as www.totaljobs.com/job/87830040

Similar jobs

Similar jobs