Technical Author

Optimal People Business Services Ltd
Altrincham, UK
14 Sep 2019
26 Sep 2019
Contract Type
Full Time
A company with all 5-star customer product reviews on AWS Marketplace and all 5-star employee reviews on Glassdoor; are expanding the teams across all functions globally.
They are confident without arrogance, customer obsessed and care about their people and communities. With rapid growth underway for 2019, they are looking for people to join who share their integrity, drive, and passion. Within their Altrincham office, we are looking for a Technical Author to join the team.
Maintenance And Updating of Documentation
  • Ensure - by fact-checking, review and response to feedback - that all documentation is up-to-date and correct.
  • Preparing updates in concurrence with the product development cycle so as to deliverup-to-date documentation immediately upon new releases.
Authoring Digital Content
  • The creation of new customer-facing documentation and technical articles to be displayed on the product support sites.
  • Use of HTML and image editing software to create aesthetically-pleasing and didactic content.
  • Both via the CRM ( and via source code of the product (via Mercurial).
Research of New Concepts
  • Coordinating with development team members to properly understand additions to the product
  • Independent understanding of 3rd party services and how they can be used within the product
  • Understanding how others deliver content and finding improved ways to deliver our own
Goal Management
  • Contributing to the documentation roadmap with insight into meta improvement of the documentation.
  • Coordinating with other technical authors and content creators to prioritise immediate tasks and establish a list of essential tasks for upcoming releases.
  • Independently prioritising and taking ownership of upcoming tasks.
Organisation And Bookkeeping
  • Contributing to the structuring of documentation tasks via responsible use of JIRA.
  • Building lists of patch notes and recording work completed.
  • Backing up and cataloging completed documentation.
Essential - Functional or Technical Knowledge and Skills Required
  • Strong command of the English language, particularly in written form.
  • Experience in writing customer-facing material of a didacticnature
  • Experience working to a deadline and within a multidisciplinary team.
  • Experience using HTML to create media.
Personal Capabilities Required, e.g. skills, attitude, strengths
  • Some experience in programming.
  • Experience with Amazon Web Services, Google Cloud Platform and Microsoft Azure.
  • Experience with media-creation software such as video, image or audio editors.
  • Use of JIRA to track work requests
  • A relaxed demeanour capable of reacting to changing workloads without anxiety.
  • Strong communication skills and the ability to use language to bridge differences in technical knowledge.
  • Independent attitude and the initiative to pick up and complete tasks.
  • Problem solving and the understanding to formalise and simplify (or automate) repetitive tasks.
  • Capable of giving/receiving constructive criticism with eloquence and diplomacy in resolving conflicting opinions on how a task should be resolved.

Key Skills
  • Strong level of written English
  • Experience in writing customer facing material
  • Experience using HTML to create media
  • Background in writing content for software companies

Team Set Up
  • Role reports into the Director of Engineering
  • 3 people in this team, all with a background in copywriting and authoring with high level education in english language
  • The team help prepare help documentation for the technical product
  • Authors prepare documentation in regards to features being designed by the Devs

Working hours
  • Flexi hours but core hours are 10am-3pm when we need people working.

  • Ergonomic workspaces with sit/stand desks
  • Linux desktops with dual monitors
  • 25 days holiday + public holidays
  • flexible working practices
  • great location with free parking and excellent transport links
  • hackdays, lunch & learns
  • structured career progression, supported learning and regular 1:1's
  • snacks, drinks, fruit and breakfasts. Ping pong, games & socials
  • equity and 4 x salary life assurance
  • open and transparent culture with regular sessions with execuitve team

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