Service Design Lead Winchester Hampshire

SmartSourcing plc
Winchester, UK
06 Sep 2019
04 Oct 2019
Contract Type
Full Time
SmartSourcing PLC are looking for a Service Design Lead to work for a large Government client.

The Candidates Key responsibilities will be;

Lead the Design and Costing for Service Management on new bids and business development opportunities

Evaluate the business development pipeline and forecast future Service Management resource requirements

Provide Service Management input and guidance to support product development and strategic initiatives

Engage with and between Service Management, Sales, Business Development, Commercial and Product functions to ensure alignment of services and requirements, fulfilling role of Single Point of Contact where required

Drive the adoption of new services and customers into Service Management operational teams

Ensure that the contracted Service Design and Transition approach is referenced, considered and applied by all parties

Resolve issues relating to the Service Design or Transition approach

Guide the Transition team on contractual milestones and deliverables


ITIL Foundation and relevant intermediate level qualifications

Service Management disciplines and processes

Project Management methodologies

Daytoday responsibilities include:

Operational requirements (including NonFunctional requirements) gathering

Process development including workshop and document production

Chairing meetings such as Operational Acceptance Reviews

Development and management of Service Acceptance and Entry/Exit Criteria, reviewing and driving progress with Project and Operational teams

Managing and reviewing demand and escalating where issues are anticipated

Supplier engagement and management in the takeon / change of services

Impact assess new services

Mentoring of team members in order to ensure the function is effective

Play a part in Continual Service Improvement within the process
SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.

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