Payroll Team Leader/Supervisor

Capita Internal Resourcing
North Yorkshire, UK
06 Sep 2019
26 Sep 2019
Contract Type
Full Time
HR and Payroll Outsourcing

Capita's experience in supporting the full employee lifecycle means you can rely on us for all your HR and payroll needs. We work with SMEs to MNCs that require anything from HR administration or payroll right through to HR consultancy. Our HR and payroll outsourcing service provides the flexibility to upscale or downsize support when you need it.

An Brilliant and Exciting New Opportunity has arisen for a HR Payroll Team Leader to join the HR Solutions area of our large FTSE250 organisation. You will manage and motivate a Team of 6-8 HR Payroll Administrators within Education Payroll Services.


*Responsible for leading a team in the operational delivery of HR & Payroll services.

*Working as a key member of the HRS management team to ensure a compliant service is delivered and that quality and consistency is maintained in accordance with service level requirements.

*To promote and maintain positive relationships, and excellent customer service with the client and external agencies.


*To be responsible for the team's operational delivery of a customer focused shared service, ensuring it meets deadlines and is accurate in line with business assurance best practice.

*To develop client relationships including the provision of management information, client reports and complaints procedure

*To manage and ensure a proactive approach is taken to resolve to customer service issues by seeking innovative solutions to resolve them and escalating issues where appropriate, and utilising the complaints procedure.

*To challenge, where appropriate, and advise the client on methodologies and techniques proposed and adopted

*To lead and motivate the team to provide a customer centric and professional service.

*To provide leadership, guidance, support and development to the team, including setting and monitoring standards and targets for the service and individuals in the teams.

*Performance management of the team using Capita standards including one to ones and coaching techniques.

*To provide effective communication within the team holding regular team meetings.

*Support Managers to ensure effective resourcing of the service

*To create the best possible experience for Capita clients and their customers to manage and respond to customer feedback to ensure all queries are resolved speedily and accurately.

*Provide management information to forecast the level of demand to the service for resource and skills required to fulfil the agreed KPI

*To role model and promote Capita values and policies and ensure team compliance

*Ensure all activities are undertaken to meet KPI/PI and in line with HR/Payroll specification.

*Ensure that any regulatory returns are run in line with statutory and regulatory requirements

*To maintain and develop the service to ensure deadlines and processes are streamlined and effective

*To develop action and maintain quality assurance processes to provide management reports.

*Working with the team to actively drive a culture of continuous improvement/ change within the team, seeking to improve services, performance, data and stakeholder feedback.

*To monitor daily workloads ensuring that work in progress is recorded so that effective resource planning is applied

*Ensure that all team queries are logged and reviewed for quality and accuracy

**Other tasks/activities may be assigned to the role dependant on service and business needs.


Good general attainment of education (5 GCSE grade A-C passes or equivalent, to include Maths and English)

Payroll Qualification (desirable) or a Minimum of 3 years or more working in Payroll or HR/Payroll

You will be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

Our values - open, ingenious, collaborative and effective - are at the heart of our business. We're looking for honest, straight-talking people who are highly intelligent and creative, who work brilliantly as part of a team or leading a team, and who never accept mediocrity. We're looking for people that personify these values, who get involved in different things, deliver what they promise, take responsibility, embrace diversity, and respect their colleagues. In return we can offer you excellent career progression and a salary/study support and benefits package to match, along with the opportunity to expand your horizons, shape our future, make an impact and be yourself

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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