Personal Injury and Credit Hire Claim Advisor

Easy Claim Ltd
Ilford, UK
06 Sep 2019
06 Oct 2019
Contract Type
Full Time
We are a personal injury claims management company and looking for an EXPERIENCED ONLY applicant to handle the initial stages of RTA and other PI claims, along with providing full administrative support.

As a claims advisor you will be managing the new/existing claims whilst completing the following:
  • Taking details from clients; involves telephone, face to face and by email
  • Opening files on the case management system (Proclaim)
  • Liaising with the clients and third party insurers
  • Liaising with panel solicitors/file handlers
  • Liaising with other parties involved (repairers, hire companies, police, witnesses, etc.)
  • Providing updates, explanation of legal documents and advice to existing clients
  • Completing documents on behalf of clients where necessary
  • Contacting client for outstanding information/ documentation.
  • Office administration (photocopying, scanning, incoming and outgoing post etc.)

Skills needed
  • Worked in a similar role in personal injury claims management company, credit hire company or a solicitor practice
  • Experience of dealing with client and third party insurers, repairers, solicitors, engineers, credit hire companies
  • knowledge in personal injury claims is essential (RTA, public liability, trip/slip, employer liability and medical negligence)
  • Knowledge of Microsoft Word, Outlook and Internet, computer literate with strong typing skills
  • Excellent communication skills and the ability to deal with clients in a friendly professional manner over the telephone and in person

Other information:

Start Date: ASAP

Hours: Monday to Friday 9am to 5.30pm

Transport: 5 minutes walking distance from Ilford station

No agencies please

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