Engineering Operations Manager

Erith, UK
14 Sep 2019
19 Sep 2019
Contract Type
Full Time
We are currently looking for an Engineering Operations Manager to join our team at Ocado's CFC4 in Erith, Kent.

This state-of-the-art Customer Fulfilment Centre is 563,000 square feet, which boasts world leading technology that is predominantly developed in house at Ocado. At full capacity we will be fulfilling over 200,000 customer orders a week at Erith, which requires 24/7 operation and a dedicated team of Engineers and Technicians.

Reporting to the Senior Engineering Operations Manager, the initial focus of the Engineering Operations Manager will be in one of two areas:
  • Delivering operational excellence across your assigned shift, driving the department to a "right first time culture"
  • Delivering quality output from the departmental support functions (BTZ, BWS, & Maintenance Teams)

Both areas of focus require the candidate to work closely with wider CFC management and project/development teams; to deliver an efficient and cost effective service to the operational customers. The Engineering Operations Manager will lead a continuous improvement culture, from departmental strategy down to daily task level, therefore you must demonstrate visible leadership and be able to drive employee engagement.

Role and responsibilities
  • Assessment of engineering team skills and assisting in upskilling and training of staff
  • Maintain and improve performance to maximise efficiency of operation in line with KPIs
  • Champion safe working practices
  • Involvement in disciplinary issues in conjunction with the HR Team
  • Involvement in the recruitment and training of new and existing staff
  • Day to day leadership of team members including prioritisation and allocation of workload; deploying labour based on the demands and requirements of the task against the competency and capability of resource
  • Assessment of engineering team skills and assisting in upskilling and training of staff
  • Demonstrating a relentless focus on the quality and detail of everything you and your team undertake
  • Chair advanced stage formal meetings up to and including dismissal where productivity expectancy, quality standards, process health and safety requirements or conduct standards have not been met
  • Conduct performance and probation review meetings
  • Champion the process of continuous improvement and developing business cases for funding and detailing implementation plans, with which to guide your management team in delivering initiatives
  • Provide training, mentoring, coaching and development of Team

Knowledge, Skills and Experience
  • Good technical ability relating to automation hardware and software, this may include, but is not limited to: HNC Engineering or equivalent; Engineering Technician Apprenticeship; Or Electrical and/or mechanical skills preferably gained in an FMCG background to at least NVQ level 3.
  • Experience at management or senior supervisory level ideally within an automated environment
  • Comprehensive understanding of production, picking and storage MHE systems, gained from experience in an automated environment
  • Experience of working with Computerised maintenance management systems
  • Strong verbal communication, written and numeracy skills
  • Sound analytical skills with an eye for detail; good problem solving ability and a practical approach
  • Previous experience of managing KPI's to target
  • Previous experience in a 24/7 productivity conscious warehouse environment (desirable)
  • The ability to really engage and enthuse a diverse team in a time-constrained environment

The ideal candidate will
  • Be of graduate calibre either through education or demonstrable experience
  • Be purposeful and motivated; leading by example in stretching both themselves and their team
  • Approach pressured situations in a calm, measured and consistent manner
  • Be punctual, reliable, professional and comfortable working alone or as part of a team
  • Be proud to lead a culturally diverse workforce delivering outstanding service to our customers

Working hours

This role will be shift based working both days and nights, weekdays and weekends, 12 hours per shift with an average of 42 hours per week on a panama shift basis.


We are offering a very competitive salary for this role which is dependent on qualifications and experience.

What we can offer
  • 15% off your Ocado shopping
  • Pension
  • Free Shares
  • Life Assurance
  • Private Medical insurance
  • Employee assistance programme

This job was originally posted as

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