Interim Technical Support Manager

TCL Search
14 Sep 2019
02 Oct 2019
Contract Type
Full Time
Interim Technical Support Manager

The Technical Support Manager will support the smooth running and efficiency of the OASIS systems as well as support the OASIS project manager through the continuous, agile delivery of system requirements as we move into further project phases to enhance system functionality.

This is a challenging post with considerable development opportunities in a critical area for the CGB through supporting cross-Whitehall work on counter terrorism. With a positive approach to responding to change in the demands of the business and a strong track record in Agile Digital principles, the successful candidate will provide support to future phases of a challenging, fast-paced Agile Digital project within a high profile Division as well as lead on the daily management of the current system to ensure it is well maintained and supported. You therefore need to demonstrate resourcefulness and excellent problem-solving skills. The role requires highly effective organisational skills, and attention to detail to deliver a value-adding service across the whole delivery lifecycle.

For this role, you must be able to engage confidently with internal stakeholders, as well as wider government and security stakeholders and will have to adopt a flexible approach to working to multiple and short deadlines.

You will need excellent communication skills to develop close, working relationship with Digital Service colleagues who remain responsible for infrastructure support. Whilst some background in aviation security or counter-terrorism and border security would be an asset, training will be provided

Key Requirements:
  • Microsoft Flow
    • Experience of building automated flows that utilise data from different applications
      (like PowerApps) and integrate with other MS Applications (like Teams or SharePoint)
    • Experience of working with services, triggers, actions and conditions in Flow - able to
      configure and modify Flows confidently
  • O365
    • A good understanding of O365, it's features, limitations
    • Possibly will have worked on an O365 deployment or supported in a post-go live capacity in a support role
  • PowerApps
    • Experience with PowerApps and its use cases, in particular, for data collection using Forms.
  • Other
    • Understanding of how Power Apps and MS Flow link.
    • Experience of working with Azure databases and understanding of Azure.

Essential criteria:
  • Proven experience as an Technical Support Manager or similar role;
  • Proven experience of MS Power Apps and Flow development, configuration and administration;
  • Proven understanding of O365 applications, including MS Flow and SharePoint;
  • Demonstrable experience of SharePoint administration;
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery;
  • Ability to create scripts in SQL, Python, Perl or other language

Desirable criteria:
  • Aviation Security, Aviation Industry or HMG Security experience;
  • Experience working in an agile delivery environment;
  • Experience of using collaborative tools, i.e. JIRA, Confluence;
  • Experience with databases, networks (LAN, WAN) and patch management;
  • Qualifications in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA));
  • Working knowledge of Salesforce applications

Essential details to include on your CV:
  1. Your address (including post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Additional Requirements:
    • SC - security clearance

Other preferable/desirable details to include on your CV, if applicable:
  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

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