Live Operations Manager

Recruiter
24 Seven
Location
London, UK
Salary
Competitive
Posted
14 Sep 2019
Closes
09 Oct 2019
Ref
1260479168
Contract Type
Permanent
Hours
Full Time
Role and Responsibilities:

The Live Video Ops Manager in the Live Operation Centre will be the overall operational owner and oversee the delivery of the live event service. They will work within the Operation Centre and be part of a dedicated team of operation associates, engineers and managers who will ensure the successful acquisition of the video signal from the live venue, and the successful delivery to customers. The candidate will be part of the team based in London.

Responsibilities:
  • Be the operational owner within the Operation Centre and oversee the e2e delivery of the live content and linear services.
  • Assist with the maintenance and on-going support of the linear platforms on the PV platform.
  • Help assess, develop and maintain suitable monitoring tools and the presentation of these tools in the Operation Centre to provide the best possible operational optimization.
  • Work closely with technical teams to evaluate, specify and recommend the best operational methodologies possible as to deliver the best customer experience.
  • Act as an operational interface between the design and system engineering teams and be an active voice in seeking the best solutions for the Operation Centre .

Must Haves:
  • Dive Deep - looking for a candidate with the operational ability and awareness to be able to delve deep into operational and technical issues, as well as present suitable fast workarounds where possible.
  • Earn Trust of Others - This is important. The candidate must be able to influence and work well with fellow, associates, engineers and operations managers. As the overall operational owner, they will need to work closely with neighboring teams within the client as well as 3rd party partners.
  • Ownership - This is also important. The candidate will be comfortable taking ownership of the e2e delivery of the live event and the successful delivery to customers with the Operation Centre. This will include generating the necessary reports and escalations procedures to ensure that the correct teams are fully engaged in operational or customers issues.
  • Customer Obsession: Needs to drive and be passionate for the best possible customer experience at all times.
  • Have Backbone, Disagree and Commit: Be a vocal advocate for customer and partner trust with the ability to make fast decisions necessary to ensure the best customer experience possible.
  • Invent and Simplify: Find simple solutions to potentially complicated issues. Additionally, pro-actively search for opportunities to automate processes and drive scalable solutions where possible within the Operation Centre.
  • Insist on the Highest Standards: A dedicated advocate of the highest operational standards within the live video environment; who will work to identify gaps in the operational process and seek to address such gaps with simple effective solutions.
  • Excellent Verbal /Written communication skills: Must be equally adept at engaging with all levels of the organization

Skills
  • Knowledge and experience of video MCR environments and e2e video delivery environments.
  • Proven ability to troubleshoot and identify the root cause of issues.
  • Demonstrated skill and passion for operational excellence.
  • Live streaming experience or experience is a similar production environment.
  • Knowledge of encoding software


If you think this is the role for you, please send your CV to

Please kindly note that due to a high volume of applicants we will only be able to get back to successful individuals.

This job was originally posted as www.totaljobs.com/job/87929503

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