Security Service Delivery Manager

London, UK
16 Sep 2019
30 Sep 2019
Contract Type
Full Time
As a consultancy they work with a number of world leading brands, including Coca Cola, Schroders and British American Tobacco.

The successful candidate will conduct security focused service reviews, work closely with clients to understand security risks and threats and to make sure that all services are fit for purpose.


Working closely with customers to understand there business needs
Ensuring contractual obligations are met and SLAs are met or exceeded
Chairing weekly service reviews
Analytics of security trends
Assess the profitability of accounts
Manage and mature stakeholder relationships
Manage and create service improvements
Increase profitability by identifying new business opportunities with existing clients
Take ownership of customer satisfaction
Act as the main point of escalation
Maintain and develop documentation and knowledge base
Manage transition of services into BAU in line with contract agreementsExperience

Experience in the management of one of the following : SIEM, EDR, Vulnerability Intelligence or Behavioural Analysis
CompTIA Security
Understanding of incident response and Cyber Kill Chain
ITIL v3 experience
Background in a customer facing environment
Experience working within a SOC

This role is based in the Docklands London and requires Monday - Friday working hours, with a level of home working/flexibility.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application

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