Business Planning Lead

Rullion Limited
Manchester, UK
16 Sep 2019
30 Sep 2019
Contract Type
Full Time
Business Planning Lead

Location: Manchester

Role Type: permanent - full time

Salary: £34,800 - £47000

Working Hours: 37.50 per week

The Role

We are Swinton Insurance. We've been helping people to find insurance for over 60 years. And we're far from done. With a fresh focus, a clear vision and some incredible projects on the go, there's never been a better time to join us - and to develop your career with one of the UK's leading digital Insurance Brokers. As a business we are responsible, open and honest. We drive change through ongoing evolution and we make the right choices to enable our business to continue to succeed and thrive. We are looking for these qualities in our teams and proactively appoint individuals who share our vision and translate this into their professional lives and approach to work.

We are currently looking to recruit for a Business Planning Lead to work within our Resource Planning Team as it embarks on and new and exciting strategic journey. The Business Planning Lead will play a crucial role in supporting how the team can grow with the organisation, by building on current processes with effective trend analysis that help to drive change across the group. Challenging the status quo and looking for opportunities to improve are crucial to the teams success, so we are looking for individuals with a proactive and open mindset..

You will be responsible for presenting a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationship across all areas of the business. You will have responsibility in managing the long-term resource plans for all areas of the business, undertake analysis to understand macro and micro trends undertake impact analysis to improve and update forecasting requirements. You will support in the creation of Senior Management briefing packs in relation to business capacity and initiative impacts and Assist in the design and implement robust communication processes to ensure end to end planning is delivered for impact assessments.

Key Accountabilities & Responsibilities:

Maintain a positive and solution-oriented approach to work, providing open and honest feedback.
Take all reasonable steps to ensure appropriate confidentiality.
Collect & undertake detailed analysis of the key drivers of Business volumes and their data source both current & planned, in order to design, manage and construct accurate Quality forecasting models.
To proactively communicate with staff (at all levels) across the business in order to obtain relevant data/feeds into the forecasting and Impact process.
Develop and improve existing workload forecast models to provide short, medium and long term demand forecasts.
Be able to analyse & describe call volume data, interpreting results and understanding their business implications to key stakeholders at various levels
To prepare and support the line manager in preparing impact assessments for each Business area, determining the levels of benefit and contact resource required to support these activities, and the associated cost analysis.
Reviewing changes to initiatives in relation to impact on demand picture and profile and creating any required exception repost to flag risks.
Identify & utilise operational levers such as shrinkage options & shift optimisation to ensure sufficient resource is available to meet demand
To provide accurate workload volume forecasts inclusive of timings and shrinkage assumptions through the analysis and collation of all data from a range of sources. (e.g. Marketing Campaign Tracker, Historical / Seasonal Workload Data). Pro-actively highlighting areas of concern and potential solutions
Build and maintain open communication links with Marketing and Finance departments to ensure clear transparency of the effects of marketing campaigns with resource requirements, availability and set service level expectations
Effective Forecasting of shrinkage requirements and build into resource plans i.e. Holiday availability, Training, Sickness etc. Effective management of holiday entitlements / allowances across the year, fluctuating accordingly to aide with peak volumes or periods where volumes are low Essential requirements

Extensive experience in a statistical design and implementation role
Experience working well in a highly pressurised environment with the ability to manage a number of high profile activities at the same time.
Good communication and interpersonal skills.
Proven background in forecasting & Long Term Planning within a within a multi-channel call centre environment.
Experience and developed skills in analysing and presenting complex data and information to non-technical managers and staff at senior levels.
Ability to deliver to deadlines, work well under pressure and prioritise workloads.
Ability to communicate at a high level with the use of both visual and oral presentation skills
Demonstrate knowledge of the complexities of forecasting within a multi-channel environment.
Ability to deliver results within the necessary timescales and to prioritise through a clear understanding of business and customer's needs Desirable

Experience using SQL for data gathering and modelling.
Experience in using NICE IEX WFM system for scheduling and forecasting.As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

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