VoIP Engineer

Talent Sure Recruitment Limited
Bournemouth, UK
14 Sep 2019
02 Oct 2019
Contract Type
Full Time
VoIP Engineer

Basic Salary: up to 30k

Hours: Monday - Friday 8:30am - 5:30pm

Location: Bournemouth, Dorset

Key Responsibilities:
  • Respond to escalated VoIP support requests
  • Installation of full phone systems and provide training to the end user
  • Assist in support requests across several different products such as, IP transit, managed routers/ switches/ firewalls, Interconnects, virtualisation products
  • Advise on product features and limitations
  • Liaising with 3rd parties, reporting and dealing with faults
  • Assist with new customers and services
  • Perform on-site installations of telecoms equipment
  • Ensure all tasks are recorded and completed in a professional and structured manner
  • Provide on the job training to peers ensuring that well documented processes are created and followed
  • Work with the operations team to identify VoIP performance improvements using latest technology; monitor any VoIP issues
  • Aid in the development of policies, procedures, reporting and documentation for VoIP solutions and services
  • Be available on-call when required in the rota
  • Ensure that KPIs are met or exceeded

Relevant Experience and Qualifications:
  • Knowledge of Hosted PBX platforms/VoiP
  • Experience of dealing with VoIP providers.
  • Knowledge of General SIP codecs (G.711, G.729, A-law, µ-law) as well as DTMF, early offer/delayed offer processes.
  • Understanding of Handsets and softphones and relevant setup.
  • Experience of porting numbers from carriers (including LOAs).
  • Understand how to troubleshoot SIP errors including analysis of SIP logs.

Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then please presume that you have not been successful on this occasion.

We have ongoing requirements for individuals who are interested in sales roles, including Sales Consultant, Account Manager, Telesales Executive, Telemarketing Executive, Customer Care Associate, etc. Please contact us for more details.

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