Retail Sales Assistant (variable hours)
Grade 2: £17,682 - £19,612 p.a. (pro rata) The Ashmolean Museum is seeking to appoint a Senior Retail Sales Assistant to join the Ashmolean Shop. Inspired by our collections, the Ashmolean Museum Shop offers a range of distinctive and cultural gifts, hand-picked by a dedicated team of buying and visual merchandising experts. The Museum boasts two shops, each with its own unique setting and product range. You will work as part of a small dedicated retail team as well as working alongside colleagues involved in buying and merchandising and ticketing. As part of the role, a typical day will involve readying and maintaining the shop floors, providing a warm welcome, using product knowledge to inspire our customers and maximise sale opportunities, promoting our membership scheme and upholding our high visual merchandising standards. In addition, you will have responsibility for processing refunds/exchanges, cashing up and making customer service decisions in the absence of a manager. You will be sales orientated with an ability to build a rapport with our customers in order to deliver excellent customer service. You will be team-focussed and have experience with cash handling. You may be required to move stock and set up Exhibition Shops. You will have previous retail experience, ideally in a heritage environment, and have a passion to deliver an exceptional customer experience in a busy, fast-paced environment. You will be comfortable working on your own, using your initiative and within a team. You will be passionate about retail and interested in achieving personal sales targets and supporting others in achieving theirs. This position is variable hours and permanent. You will be required to upload a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered. Only applications received online by 12.00 midday on Wednesday 18 September 2019 can be considered.