Platform Operations Manager

Simpson Judge Ltd
York, UK
12 Sep 2019
25 Sep 2019
Contract Type
Full Time

As a person you should be passionate about technology and service operations. You appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. Moving forward you should be agile and motivated. You work well both independently and interdependently and cross functional.

You should have proven training in information technology, computer science or equivalent with a minimum of 5 years' experience in diverse experience as IT Operations (application/infrastructure) Manager or equivalent. Furthermore, you should have an open mind set focusing on pro-activeness and experience in managing the operations and on-going maintenance of core IT systems/solutions. You should have strong leadership skills.

Knowledge in following areas is essential:

• Experience of IT/Technology service operations and management, including release management
• Experience of running and leading application/infrastructure management teams and functions
• Experience and knowledge of toolsets used to manage and monitor applications and infrastructure
• Good written and verbal communication skills, with the ability to engage and communicate with senior business-leaders and Technology Leadership
• IT Management experience
• SAP S4 HANA / SAP FICO Experience is essential.

Extensive experience in application and infrastructure operations and management is essential, as well as experience of running and operating core IT systems/platforms. As a person you can take ownership, create trust and make effective decisions. You should possess good stakeholder management skills and the ability to manage multiple needs and priorities that may conflict at the same time. To be successful in this role you would have extensive troubleshooting, analytical and problem-solving abilities. Be focused on delivery with an eye for details and drive to resolve issues. Moreover, the ability and credibility to lead and guide both in house and third-party teams. A good understanding of the complexity of the business and the role of technology as an integrated part of the business.


The main part of this role is to be responsible for improving operations and maintaining a highly reliable and stable IT solutions/platform, balancing the need to implement the IT solutions/platform roadmap, ensuring IT solutions/platform functionality and satisfying the on-going needs of the product development teams. In addition, to manage teams, to lead, coach and develop members of the platform area operations function and to pro-actively promote the best practice.

You will:

• Be supporting the Platform Area Manager in developing and implementing the platform area roadmap for their respective IT solutions/platforms, focussing specifically on improving the management and maintenance of platform operations
• Be responsible for operating and maintaining a highly reliable and stable platform, including service management (application and infrastructure management) and maintenance for their respective /IT solutions/platforms
• Be responsible for balancing the need to implement the platform roadmap and ensuring platform availability, performance and quality
• Pro-actively work with the Platform Re-engineering Manager to plan, co-ordinate and manage successful releases of changes to the applications as needed
• Drive consistency in practice, process and toolsets in conjunction with other Platform Operations Managers to drive implementation of good practices across the operations function
• Lead, coach and develop members of the platform operations function, promoting best practice in service operations continually driving to improve service and performance
• Build trustful relationships with stakeholders both within and outside INGKA Group
• Constantly strive to improve processes and current ways of working
• Participate in project steering groups and secure a handover from projects into line
• Work across initiatives within INGKA Group, steering solutions towards the correct architecture.

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