1st Line AV Product Support Engineer

In2 resourcing
Weybridge, UK
12 Sep 2019
25 Sep 2019
Contract Type
Full Time
In2 Resourcing are representing a Global AV Manufacturer whose control solutions are specified for high-end, new build and refurbishment projects in the Residential and Commercial sectors.

Working with some of the largest companies in the world, their products allow for control of Audio-Video, Lighting, Security, Shading and Building Management systems.

This position is working for their busy Technical Support team and will play a pivotal role in supporting their UK reseller partners and end-users on complex installations. You will represent the brand and provide 1st class troubleshooting and product expertise across a range of hardware, software, network and programming issues on live projects.

Candidates will need a solid appreciation of a Programming language as my clients are looking to expand their support in this area. Ideally you will be familiar with programming or coding in one of the following languages: C, C++, HTML, CSS, PHP or Java.

Graduates looking for a 1st step into an exciting and rewarding Industry are welcome to apply.

Sample of Main Duties:

* Using call logging software to log incoming support requests from UK and EMEA partners and working to resolve via phone, email, chat and remote desktop.
* Working to resolve basic to intermediate level Network issues.
* Working to resolve basic to intermediate Audio-Video control related issues.
* Working to resolve basic to intermediate lighting control issues in commercial and residential developments.
* Dealing with the return of faulty equipment via EMEA service team.
* Working with International colleagues in EMEA region to provide support on Global collaboration projects.
* Supporting tradeshow participation with expert product expertise.

Desirable Skills & Experience

* Ideally 1-2 years' experience in an AV, IT or Electronics related support role
* Good communication and customer service skills
* Appreciation of IT Networking principles: TCP/IP, DNS, DHCP, Ethernet etc.
* Appreciation of programming or coding in C, C++, HTML, CSS, PHP, Java

This position will be based from offices in Weybridge, Surrey, SW Thames, so candidates should live locally and no more than 1 hours commute away.

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