Client Services Executive - Digital

Give A Grad A Go Ltd
London, UK
12 Sep 2019
02 Oct 2019
Contract Type
Full Time
Searching for Client Services Graduate Jobs in London? If you're a proactive and personable graduate with an interest in the digital world, apply for this Client Services Executive role today!

Company profile

In this Client Services Executive job, you will be working for a fantastic young startup who are making big waves in the Technology & Digital sector. Based in Shoreditch, they have created a unique product that allows you to unlock your doors with your phone. After two years of careful design, testing and iteration, they have successfully produced a marketing-leading product and are now growing their business out across London.

Job description

Our client's user base is beginning to grow, and they're in need of someone to join the London team and champion the client-facing part of the business. Being a startup, this is a role that stretches way beyond the typical limits of client services, and they want someone who can radiate the face of the brand while planning and executing all aspects of communication.

This multi-faceted role will involve working with every member of the team to solve new problems on a daily basis. You'll be learning about the technology, throwing yourself into the minute details of how the software and hardware work, and developing the expertise to diagnose the hardest problems. You will be the ears of the business, listening to their users and becoming one of the key contributors to the direction in which the product develops.

Key responsibilities

In this Client Services Executive job, your responsibilities will include:
  • Being the outward-facing voice of the company, giving positive interactions with all users and partners
  • Understanding the complexities and nuances of our product to provide real problem-solving expertise. There is no-one to pass these problems on to - the buck stops with you!
  • Varied support responsibilities; expect to be pulled into marketing, sales and operations on a daily basis.
  • Carrying out test procedures for apps, device functionality, and online services, to be checked for consistency and performance before each release
  • As the role develops, we may also lean on you to step back and think big! You will think about managerial improvements and help shape the business.

Job requirements

In this Client Services Executive role, you'll need:
  • A 2.1 from university
  • Strong communication skills and the ability to relay the voice of the brand
  • To be a confident self-starter with bags of enthusiasm
  • Agility in multi-tasking and handling complexity
  • Demonstrable interest in technology
  • Being diligent about finding inconsistencies during repetitive testing of products
  • Good computer skills and ability to adopt new technologies quickly - working knowledge of tools such as CRM (e.g. Salesforce, Hubspot), productivity & process (e.g. Asana, Trello, Jira) will be helpful
  • Previous customer service experience a bonus but not essential

Benefits of the job
  • A great graduate starting salary of £26,000 - £30,000, depending on experience
  • Trendy Brick Lane offices with gym membership nearby provided
  • Monthly socials
  • Fast progression from this role
  • The chance to shape an early stage start-up
  • Flexible working

Looking for Client Services Jobs in London, and interested in joining a fast-growing tech startup? Apply for this Client Services Executive job now.

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