Product Owner

Recruiter
QlikTech
Location
Wokingham, UK
Salary
Competitive
Posted
10 Sep 2019
Closes
02 Oct 2019
Ref
1237487358
Contract Type
Permanent
Hours
Full Time
DescriptionHow you will spend your time as our next IT Product OwnerAs an IT Product Owner - Customer Success at Qlik, you will play a key role in establishing the technical vision and providing breakthrough technical approaches in solving technical challenges. We are looking for a dynamic and tactical individual that is action driven with a strong bias for timely delivery. This role will be responsible for owning the roadmap for Qlik's Customer Success systems - from working with the stakeholders to understand business needs, to prioritizing the needs against company initiatives, to ensuring timely delivery of stories and projects. You will work closely with our internal customers representatives from the Customer Success teams. The position involves close co-operation with the Scrum teams as well as the business functions within the Qlik organization. The role will be UK based and can include international travel for up to 10% of the time. Conduct interviews with stakeholders to define "As Is" and "To Be" process, business and functional requirements in partnership with process owners, SME's and IT partners where appropriateSolve complex interaction problems with simplistic approaches, illustrating your solution with user flows, wireframes, and visual mockupDevelop options and trade-offs around design with associated costs and level of effort estimatesParticipate with application development team in defining and implementing functionality enhancements, user experience and usabilityEffectively collect data on process improvement and performance, develop and implement quantitative, data-driven models for our enterprise business.Drive the analysis of business and customer requirements to transform them into thought out, well designed initiatives and enhancementsCollaborate with software developers and technical teams to ensure the successful execution of user requirementsDevelop artifacts to confirm understanding of business requirements, and to document technical approach to those requirements for review and approval. Work with business users on structuring their inputs, and with IT and Program Management.Document detailed system requirements, process design flows, Traceability matrix and other documents used in SDLCAuthor functional requirements documents for any relevant systems needed to satisfy the business goalsThis role involves working collaboratively with business users: first to transform high level business requirements into actionable specifications for IT developers and later to ensure the resulting systems meet the documented needs.Understand work plan/schedules, due dates, activities related to documentation and training, UAT Testing, and cost analysis efforts required by finance, actively tracking all aspects of projects.Vets recommendations to determine viable options and provides business case to management.Participates in defining business intelligence requirements for projects and data requests.Acts as a subject matter expert in the Customer Success Team.Creates internal technical documentation.Consistent exercise of independent judgment and discretion in matters of significance.Lead UAT sessions with key business users You will be successful if you have Bachelor's degree or equivalent in an appropriate field7+ years of IT experience, and 2+ years of experience as IT Product/Solution Owner.Self-motivated to experiment with new technology to continuously challenge the normSolutioning experience with enterprise SaaS platforms, including Salesforce, CPQ, SpringCM and/or Zuora.Experience in a complex enterprise application environment with integrations and customizations to support multiple business processes.Experience delivering in scrum, agile methodologiesAbility to write and communicate detailed documentation (project specifications, requirements, and plans), for both technical and non-technical audiences.Outstanding quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use MS Excel effectively to develop models and drive analysesScrum master certification and/or experience conducting agile framework ceremoniesYou will thrive if you have Experience in Systems Administration and/or Systems customization preferably in CRM and CLM platforms.Familiarity with "Cloud Computing", Software as a Service (SaaS) model or web technologyExperience with Salesforce.com is required.Strong customer service skills, as well as excellent verbal and written communications skills with both highly technical and non-technical people.Our way of giving backTo our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.Location/MobilityThe role is located in the UK - Winnersh or London. If you think this position is interesting, you are welcome with your complete application in English. Apply as soon as possible as we are working continuously with the applications for this assignment.Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request FormQlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. #LI-GA

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