Head of Supplier Quality

Recruiter
Equifax
Location
Bestwood Village, UK
Salary
Competitive
Posted
10 Sep 2019
Closes
28 Sep 2019
Ref
1237486849
Contract Type
Permanent
Hours
Full Time
Would you like to work for a market leader within the debt industry? Your main objective as our Head of Supplier Quality is to own and develop our agency oversight framework, delivering a service that is highly regarded by both clients and regulators alike.About TDX Group - An Equifax CompanyTDX Group is a Nottingham based company which is part of the global business Equifax. We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.About the JobQuality is central to the service provided by TDX its clients and its outputs are increasingly in demand. As our new Head of Supplier Quality, you will be pivotal in driving client satisfaction and loyalty with the opportunity to deliver the vision of making the debt industry better for everyone.This role is critical in managing the regulatory and reputational exposure to TDX, its clients, and the parent company. As our Head of Supplier Quality, you will measure, qualify and communicate the quality performance of the supplier panel, ensuring that TDX's panel of debt collection agencies is appropriately run.Responsibilities of the Head of Supplier Quality include:You will be responsible for all aspects of DCA quality performance, with particular focus on handling the conduct risk associated with outsourcing debt collection servicesYou will be tasked with client messaging and expectation management with regards to DCA quality performanceYou will ensure the efficiency and effectiveness of the oversight function - balancing excellence in output with service level adherenceLeading a team and developing talent to ensure consistent operational delivery - remote auditing, data analysis and pack production, with specialist oversight activities - on site auditing, remedial plans and performance managementYou will interface significantly with our 3rd Party suppliers in both the physical monitoring of their activity, but also in developing the framework and reporting required to support TDX's quality strategyYou will design and implement timely and proportionate performance management toolsYou will champion the continual improvement of performance across the panelYou will produce timely and relevant provision of quality performance data, through pack production and face to face meetingsRequirements Required Skills:You will have a strong background in the assurance of consumer interactionsExperience managing risk frameworks and continual improvement/ quality programmesExperience operating within regulated environments and fluency in key regulatory bodiesDemonstrable success in managing third parties, preferably in an intermediary environmentExperience and a real passion for people management, including direct line management responsibilitiesAbility to handle complex relationships, both from a supplier and client perspectivePreferred Skills:If you have experience working in a collections and recoveries environment, we'd love to speak with youFinancial services backgroundFamiliarity with external certification bodies - such as ISO 9001Design and delivery of Quality Assurance frameworksWhat Else? We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.To speak to us about this role in more detail apply online.Primary Location:GBR-Nottingham-TDXFunction:Function - Fulfillment / OperationsSchedule:Full time

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