Business Support Manager

Recruiter
Cerco IT
Location
Fareham, UK
Salary
Competitive
Posted
12 Sep 2019
Closes
30 Sep 2019
Ref
1237048470
Contract Type
Permanent
Hours
Full Time
Our client is looking for an Ex-Military SC cleared Business Support Manager who will provide a Software and Asset Configuration Management Service for NTIIP ensuring that only authorised and identified assets and software are used and to ensure software legal compliance on behalf of their customer. Software licence management experience and ITIL knowledge is essential.

Technical Responsibilities

·Obtain quotes and complete the purchasing process through the customer for software renewals and new purchases.
  • Ensure that all Licences are registered and managed in the CMDB.
  • Record software usage against individual CIs, and ensure they are up to date and accurate.

·Manage and maintain the SNOW system.
  • Manage the Definitive Software Library
  • Ensure all software changes are recorded in the CMDB by working closely with Change Management, Service Desk, Business Support, Site and Technical teams.
  • Update and send out the licence compliancy and future requirements so that the customer has a full understanding of our software situation at all times.
  • Assist in the identification of CIs for Incident, Problem and Availability Management.
  • Champion, promote and communicate Software Configuration policies and information for NTIIP teams.
  • Support Release Management as required by IS Change Manager and provide impact analysis on Requests for Change.
  • Develop, implement and continuously improve the NTIIP Configuration Management Policy and Processes.
  • Provide the NTIIP Monthly Service.
  • Develop, implement and continuously improve the NTIIP Configuration Management Policy and Processes.
  • Ensure authorised Configuration Items (CIs) are recorded from receipt to disposal.
  • Ensure all changes are recorded in the CMDB by working closely with Change Management, Service Desk, Business Support, Site and Technical teams.
  • Assist in the identification of CIs for Incident, Problem and Availability Management.
  • Champion, promote and communicate Configuration and Change policies and information for NTIIP teams.
  • Support Release Management as required by IS Change Manager and provide impact analysis on Requests for Change.
  • Manage Software Licence information and Media.
  • Manage warranty information.
  • Manage the Disposal Process.

Reporting
  • Ensure all monthly license usage reports are completed on time and in accordance with prescribed methods.
  • Ensure the MSR is completed on time and in accordance with prescribed methods.
  • Supply statistical information and management reports as required.

People Care Responsibilities
  • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
  • Conduct update meetings when needed with key stake holders to ensure continued software legal compliance.

Resourcing / Workforce Planning
  • Required to exercise independent judgement within defined practices and procedures to determine appropriate action.
  • Ensure your team leader is aware of any problems with completing tasks assigned to you, seeking assistance where required.
  • Contribute to the team's ability to meet target SLAs and KPIs.

Financial Responsibilities
  • Obtain appropriate quotes for any new software requirements in line with change requests or new projects.
  • Obtain appropriate quotes for any new hardware requirements in line with the change requests or new projects.
  • Complete quotation forms and pass to Navy IW for purchase.

Project Management
  • Provide direct support to the projects team in the delivery of projects.
Application Process: Please visit our website to begin the recruitment process. Ensure that you answer all of the questions and attach your CV. When doing the skills test allow 15 mins of quiet time as the test is timed. We recommend that you do the test on a PC, laptop or tablet as some smart phones are not compatible.
Please be aware that Cerco operate as a Recruitment Agency/Employment Business. Training (if needed) takes place at our HQ in Crewe, Cheshire. We recruit and place engineers throughout the UK. After passing our training course we will look for work for you with our clients. Work cannot be guaranteed but as we invest in your training we will always endeavour to keep you in work.

This job was originally posted as www.totaljobs.com/job/87633541

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