Technical Account Manager

Recruiter
Oath
Location
Lambeth, UK
Salary
Competitive
Posted
12 Sep 2019
Closes
28 Sep 2019
Ref
1236756029
Contract Type
Permanent
Hours
Full Time
As Verizon's media unit, our brands like Yahoo, TechCrunch and HuffPost help people stay informed and entertained, communicate and transact, while creating new ways for advertisers and partners to connect. With technologies like XR, AI, machine-learning, and 5G, we're transforming media for tomorrow, too. We're creators and coders, dreamers and doers creating what's next in content, advertising and technology.Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content - so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today's demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world's largest networks, our platform easily handles your users' appetite for instant, secure and always-on media, anytime, anywhere.Verizon Digital Media Services powers some of the most advanced video and content delivery solutions on the web today. We are looking for an energetic Technical Account Manager to provide premium support and a single point of contact for our premier customers. This includes problem management, coordination with internal teams, and customer-focused support for our EdgeCast CDN and upLynk video streaming products and services. The successful candidate will have a deep understanding of and interest in Content Delivery Network and video streaming technologies to help create, enhance and support our industry-leading Video and CDN delivery services.General Requirements:Ability to creatively solve complex technical issues and customer needs.Provide premium support to premier customers for Content Delivery and video streaming solutions.Provide technical expertise and help address technical questions relating to CDN Caching and video streaming solutions.Responsible for assisting customer support teams from implementation of new customers to support of service issues. Superior organizational and interpersonal skills.Responsible for creating training collateral for on-going requirements with customer teams.Support internal teams with RFP's and other commercial requirements.Communicate technical design requirements and implementation details to the Development Teams, through written documentation and oral presentation. Excellent presentation and communication skills, both written and verbal.Communicate account and project status with internal teams, including sales, customer support and sales engineering management.Gather and document requirements for requested features, professional service engagements and product enhancementExcellent presentation and communication skills (written and verbal)Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers.Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally.Communicate account and project status with internal teams, including customer support and senior management.Travel in support of customer meetings, quarterly reviews and other customer facing requirements.The successful candidate will have mastery of some and solid knowledge of these skills:Previous experience in a Sales Engineering or Technical Account Management role is a plus, preferably with a CDN, Cloud Services, OVP and/or a video or video streaming focused company.Experience as a technical support representative handling internet protocol issues.2+ years of proven success within the broadcast or streaming video fieldsVideo and audio formats and technologiesThe candidate shall be able to describe video and audio formats in terms of resolution, frame rate, scanning mode, video components, audio frames, as well as ancillary data such as closed captioning, subtitling and event signaling (SCTE 104/35).Live video and audio encoding/compression formatsFamiliarity with MPEG-2, MPEG-4, HEVC, AC3, AAC, HAAC and other compression formats for video and audio is required.Real time media delivery over network and packaging formatsBasic Knowledge of Encoding and Transcoding technologies including HLS or DASH delivery methodologies.The candidate shall demonstrate basic knowledge on commercial ad insertion technologies, and to describe systems for ad insertion.Knowledge of different types of monitoring systems for video, audio and data. Video and audio quality metrics, such as transport quality metrics, QoS and Real Time Monitoring to ensure proper intake, processing, distribution and delivery of video services.Experience RequirementsBS Electrical Engineering, Computer Science or equivalent. MS Electrical Engineering or Computer Science desired.Candidate will have at least 2 years of experience working with Live TV Services with distribution over the internet.Broad, high-level knowledge of Internet architectures.Experience with both Unix/Linux and Windows operating systems.Experience working with proxy servers and internet technologies. Good knowledge of the HTTP Request / Response cycle.Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, HTTP Headers, DNS, TCP/IP, Anycast and SSL.Proven ability to document and implement solutions involving HTTP and video/streaming media technologies. Video, OVP, Broadcast Television or IPTV experience a plus.Knowledge of Encoding and Transcoding technologies including HLS or DASH delivery methodologies.Technical leadership and project management skills, and the ability to manage projects independently.Ability to match client's business requirements with product capabilities.European language skills an advantage but not essentialOath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process.Verizon Media is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Verizon Media is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please email ApplicantAccommodation@verizonmedia.com or call 408-336-1409. Emails/calls received for non-disability related issues, such as following up on an application, will not receive a response.Currently work for Verizon Media? Please apply on our internal career site. Full time

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