Azure Lead Engineer

Recruiter
Rackspace Hosting
Location
Bromley, UK
Salary
Competitive
Posted
10 Sep 2019
Closes
28 Sep 2019
Ref
1236755224
Contract Type
Permanent
Hours
Full Time
DescriptionJob Requirements:OverviewRackspace, the #1 Managed Cloud Company, is hiring a Microsoft Azure Lead Engineer to work in partnership with our strategic customer base subscribed to our premium support offering to ensure they maximize the potential of their Cloud infrastructure and the value of our services.The Lead Engineer plays an integral part in delivering Fanatical Support, becoming the technical lead for the Azure services utilized by our customer base and the services we wrap around those. The right candidate will have a background in working with Enterprise organisations and have a history of influencing senior members of a customer's IT organisation on cloud based IT projects. Responsibilities of the role will include:Strategic collaboration on customer IT projectsProvide consultancy and guidance regarding Microsoft Azure products and servicesHelp enable customers to transition applications into the cloudCustomer Infrastructure design and optimizationOversee complex problems / incidents, act as point of escalationOversee technical change requests and new deploymentsOngoing risk reviews and pro-active health checks of customer environmentsDriving best practice adoption (internally and externally)Operational cost management/planning of customer infrastructureEnsuring relevant architectural diagrams and runbooks are maintainedParticipate in Internal and customer meetings such as service reviews and design workshopsProvide insight into the product development process based customer demand, industry trends and personal observations.In addition to the core responsibilities above you will be expected to contribute to the MSFT practice area maturing as a business unit and driving cost and process efficiency. Internally you will be recognized as a Microsoft Azure expert and will contribute to building knowledge of the cloud platform and its emerging technologies through Rackspace's support organization. Person SpecificationDetailed understanding of the Cloud (IaaS and PaaS) industry and associated technologiesUnderstanding of Service Management best practices (ITIL)More than five years private sector experience working with business-critical environmentsAbility to work autonomously, can effectively prioritise workloads to meet expectationsExcellent written and verbal communication skillsHistory of collaborating with and leading virtual teams to deliver customer outcomesHistory of influencing executive level stakeholders, possess good negotiation skillsStrong blend of commercial and operational acumenAble to build strong relationships with co-workers and customersOperates well in an environment of rapid changeEffective troubleshooting and analytical skills and ability to manage complex and technical projectsSome travel and out of hours working will be requiredTechnical CapabilitiesRequiredMinimum 5 years administrating business critical IT InfrastructureMCSD: Azure Solutions Architect certification (or working towards)Architectural understanding of core Microsoft technologies, including; Windows Server, Active Directory, IIS, SQL Server etc.Deep understanding of Hosting principles and how they apply to cloud services such as Microsoft Azure, including; clustering, CDNs, storage, firewalls, load balancing, application gateways, ExpressRoute etc.Understanding of security and compliance concepts and how they apply to cloud services such as Microsoft Azure including: security best practices, PCI compliance, Data Protection and GDPRITIL Foundation v3 certificationDesirableExperience of administrating Linux based infrastructure (Redhat and/or Ubuntu distributions)Key#LI-JP1

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