2nd/3rd Line IT Support/Field Engineer

Recruiter
Sunrise Technologies
Location
Basildon, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
13 Oct 2019
Ref
1247854103
Contract Type
Permanent
Hours
Full Time
We are seeking a support/field technician to join an established and growing team in a varied and interesting position covering a wide spectrum of IT duties and services. Dealing directly with SMB, SME and corporate customers across varied verticals, support and consultancy is provided by telephone, remote support and on-site on a day to day basis. It should be noted that this the successful candidate should have a strong understanding of the following:
  • Desktop and Server Hardware upgrade/installation and troubleshooting
  • A good knowledge of up to date Windows desktop operating systems and applications
  • Solid experience in current Windows Server products and services (Active Directory/DNS/DHCP/Group Policy, Exchange, SQL, Remote Desktop Services)
  • Strong Office 365 implementation, administration and maintenance
  • Good understanding of broadband/connectivity services and troubleshooting.
  • VoIP services, routing and troubleshooting
  • Cloud and hosted services
  • Solid Structured Cabling Experience in planning, installation and testing Essential
  • Good Networking experience (TCP/IP topologies, switches, routers)
  • Anti-Virus, Anti-Spam, Firewalling, UTM and security solutions
  • Onsite and Offsite backup and recovery services and procedures

The successful candidate should also possess the following skills:
  • Possess a passion for technology
  • Time management and organisation skills and prioritizing of issues
  • Ability to use own initiative to see tasks through to completion
  • Capability to work well independently, under pressure and with an eye for detail
  • Leadership - and the ability to give direction, guidance and help
  • A Willingness and enthusiasm to learn is essential

Whilst the workload is shared, a large element of this position is field work. Given the nature of the position, good communication skills, leadership abilities, technical guidance, flexibility, and a clean UK driving license a vehicle is required to meet daily deadlines and workloads in this friendly, fast-paced environment.

There are potentially 2 positions available for the right candidate(s), with salaries based on knowledge and experience.

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