UK IT Infrastructure Engineer

Advantage Smollan
Winnersh, UK
13 Sep 2019
26 Sep 2019
Contract Type
Full Time
UK IT Infrastructure Engineer - Advantage Smollan

Full time, Permanent

Salary: Competitive basic salary + annual company bonus + onsite parking

Working: 5 days Monday-Friday, 35 hours per week

Location: Winnersh Triangle, Berkshire RG41 5TS

As the UK IT Infrastructure Engineer for Advantage Smollan, you will ensure the smooth running of IT Services and support to the business.

Responsibilities include:
  • Install, maintain & support IT environment including network and servers, monitoring systems, change management, telephone systems.
  • Work on infrastructure issues, providing an efficient and timely resolution
  • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue
  • Where appropriate identifying common issues and suggesting resolutions
  • Following Operational & Procedural guidelines
  • Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately
  • Liaise with development team to ensure timely resolution on issues with application systems
  • Primary time shift will be 9 to 5 Monday - Friday
  • Support helpdesk staff during peak periods & absence
  • Occasional travel to other ASL group company offices
  • Any other activities line manager deems appropriate to the role

Please note: You must be available to be on an on-call rota for critical system support on evenings and weekends where appropriate

You will have:
  • 5+ years technical experience managing a Microsoft virtual based Infrastructure, with up to date hands on experience capable of troubleshooting to a high level
  • Good Customer service skills
  • Good verbal and written Communication skills
  • Experience of automation systems for deploying PC/Laptops/tablets
  • Excellent technical knowledge of Windows server, Clustering, Active Directory, Exchange and SQL Server, Backup Technologies and Virtualisation (Hyper-V). Firewalls, Cisco Switching, iSCSI
  • Complying & Enforcing Business Security policies
  • Understanding of LAN/WAN networking (TCP/IP), Firewalls, VPN
  • Server Build & configuration within agreed specification would be advantageous
  • Customer service skills, able to create and maintain relationships with users
  • General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage
  • Experience of managing cloud based infrastructure and providers would be an advantage

In return we will offer you:
  • Full training and ongoing support to enable you to fulfil your role to the best of your potential
  • Access to on demand technical learning platform with access to 100's of training programmes
  • Great career opportunities
  • A fun working environment where performance and success are really rewarded

The Advantage Smollan Group is the first and only global provider of innovative outsourced sales and marketing solutions, allowing us to leverage best practices, capabilities, and technologies to offer highly effective and consistent international representation to clients.

If you would like to be part of our success apply today!

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