1st Line Support Technician

Netwirking Ltd
Marton-In-Cleveland, UK
13 Sep 2019
26 Sep 2019
Contract Type
Full Time
Netwirking Ltd are currently working with an IT business based in Teesside as they look to add a 1st Line Support Technician to their expanding Technical Support Team.

Key Responsibilities Include;
  • Diagnose and fix both hardware and software IT issues remotely and on site
  • Liaise direct with customers regarding technical issues
  • Log work and fixes in to a helpdesk system
  • Incident management
  • Resolve technical issues
  • Support customers and provide a great level of customer service

You will have;
  • Experience of working in a busy IT Service Desk environment
  • Confident customer facing skills
  • Excellent communication skills
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license

Qualifications / Certifications & additional experience preferable;
  • Microsoft or Cisco Qualification
  • Experience of Office 365 & SharePoint
  • Telecommunications experience

In return for the above, you will be joining an organisation with a genuinely fantastic company culture and commitment to innovation. So if this is something you'd like to hear more about then please apply now and I will look forward to speaking with you further.

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