IT Desktop Engineer- office 365 and network- Cool Office Co.

Prism Digital
London, UK
09 Sep 2019
26 Sep 2019
Contract Type
Full Time
IT Desktop Engineer- office 365 and network- Cool Office Co

Awesome opportunity here. Our client is a service office provider where their costumers rent out their office space. They have 6 offices with 35 employees which include sales staff, receptionists and facilities staff. You will be supporting the staff. The Head Office is based in a great location in Central London between London Bridge and Monument station. It will be required to travel between the 6 office sites.

You will be providing support to the Head of IT with responsibility for the monitoring, development and implementation of the right level of IT setup and changes along with the Head of IT setup. You will need to ensure maximum customer satisfaction as you help your colleagues both remotely and on site.

Typically, you will be supporting the internal 35 employees' O365 and desktop/laptop setup. In conjunction with this you will be assisting our client's customers (typically new tenants in the office) and helping them setup their internet, wifi and networks.

Essential skills needed:
  • Office 365
  • Good understanding of networking & experience of working with Cisco, HP networks or any other technologies
  • Understanding of VLAN setups and IP subnets
  • Good understanding of wireless technologies and knowledge wireless controller
  • Windows operating systems: configuration and troubleshooting
  • Microsoft Office suite product support
  • Previous 2nd line support experience

You gain exposure to:
  • Azure Cloud
  • Active Directory and group policy - although experience preferred
  • Meraki Cloud Platform

Your responsibilities:
  • Building Network & Telephony: Oversee the planning and management of all Business Centre Network & telephone systems throughout the Group.
  • Internal Systems: Implement regular Microsoft updates and carry out system upgrades. Regularly monitor the internal systems of both Email and Web Services for both internal staff and Web based traffic in the Office 365 portal.
  • Help Desk: provide help and support to the company staff with any IT issues and clients of the company with network and telephone issues. Advise clients on the setup of IT services provided by the company at each Centre.
  • Sales Support: be part of pre- and post-sales process to help clients of the company to meet their requirements and upsell any additional IT services for additional revenue.
  • Meeting Room AV system: work with partners in delivering advanced & effective Audio Video systems to meet clients' needs in all meeting rooms.
  • Project Management: assist with projects, including setting up all new infrastructure.
  • Review the performance of IT systems to determine operating costs, productivity levels and upgrade requirements.
  • Prepare to work out of hours and weekends to be able to implement upgrades and projects delivery.
  • Building Security Systems: assist with all installation requirements
  • VOIP setup and troubleshooting
  • Work with MSP and various contractors
  • Assist with comms room setup and installations
  • Carry out all necessary site visits for various installations and repairs

This is really interesting role as it will be really hands on and enable you to work on a variety of project work including fitting out new offices, new Wifi installs etc.

The company provides great benefits which include:
  • 25 days holiday
  • + Birthday off
  • Pension
  • BUPA Private medical

For this great opportunity apply now.

IT Desktop Engineer- office 365 and network- Cool Office Co

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