Customer Service Account Manager

Norwich, UK
09 Sep 2019
30 Sep 2019
Contract Type
Full Time
Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Our client, the UK's leading Telecommunications Company.

Here are a few reasons why their Customer Service Account Manager's love working for Our client:
  • £20,000 per annum + monthly bonus
  • 20 days holiday increasing to 25 days, plus bank holidays + day off for birthday
  • Up to 12 paid hours a year 'My Time'
  • Performance related bonus paid monthly and Length of service awards
  • Vodafone Employee Advantage discount
  • Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit
  • Trade price stock for staff members for all the latest gadgets
  • Annual events including the Christmas Party
  • Quarterly employee reward programme and employee of the year awards
  • Enhanced Maternity pay (based on length of service)
  • Cycle to work scheme & eye-care vouchers

MainCustomer Service Account Manager responsibilities:

The Customer Service account Manager will deliver an exceptional level of service to Our client customers ensuring that every communication is both a professional and positive experience.
  • Manage a portfolio of accounts;
  • Provide support to their customers and the sales teams;
  • Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a 'first call' resolution target;
  • Attend meetings with potential and existing customers;
  • Play an integral part in building relationships with their customers and the key role in the management and retention of the customer now and in the future;
  • Managing relationships at all points up to Director level;
  • Escalation point for every eventuality - inspiring confidence in the customer as the 'go-to' contact;
  • Manage and maintain bespoke and complex accounts, each with varying requirements;
  • Generate bespoke reports each month for selected customers; and
  • Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query.

Monday to Friday, 8:30am - 5:30pm (No weekends or bank holidays!)

The ideal Customer Service Account Manager:
  • Previous Customer Service experience.
  • Strong IT skills including the use of MS Office package;
  • Must be able to work well under pressure and remain calm in stressful situations;
  • Passionate about providing an excellent service with every customer interaction;
  • Ability to work to strict deadlines and prioritise workload;
  • Delivers against expectations on or ahead of time; and
  • Tackles potential problems on own initiative.

About Our client

Our client is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections.

It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017.

Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.

If you feel you have the skills and passion to excel in the role of Customer Service Account Manager they would love to hear from you, click APPLY now!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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