Desktop Support Engineer

TechR Limited
Central London, UK
12 Sep 2019
26 Sep 2019
Contract Type
Full Time
Desktop Support Engineer - London - £35K

The mission of the IT team is to provide innovative and reliable technology solutions to help the business and their clients work smarter and more efficiently. The IT team has grown significantly over the last year in terms of numbers of people, systems supported and projects to deliver. Technology is seen as the enabler to helping the company further differentiate itself on customer service as well as allowing it to grow rapidly without constraining the business.

About You

We'll love you if:
  • You're fascinated by the way things work and the reasons they sometimes don't
  • You sometimes rearrange your computer setup just for fun
  • You were the kind of kid who took things apart just to put them back together (correctly)
  • You provide white-glove treatment to customers
  • You have a background in tech support
  • You share a passion for technology
  • HOW you do it is just as important as WHAT you do
  • You are a confident communicator, enjoy working in a friendly, collaborative, fast-paced team and are comfortable talking to people at all levels of the business

You'll love us if you enjoy:
  • Solving problems - things happen and you're there to fix them
  • Providing a 'best in class' customer experience
  • Having passion about customer service and a commitment to exceeding expectations
  • New technology

  • Provide both remote and desk-side support across the group
  • Ensure all Desktop Support tickets are regularly reviewed & updated

  • 2+ years' experience providing Desktop Support
  • Good knowledge of Windows and Mac operating systems
  • Good understanding of different types of computing and mobile software

  • Driving innovation and technical change throughout the Group
  • We're one of the largest VCs in Europe
  • We love entrepreneurs
  • We're happy for you to keep working on your side-projects.
  • Started in a bedroom 19 years ago and still run by the same founders we have a strong entrepreneurial flair and a culture of always asking questions

  • Flexible working hours
  • Exceptionally diverse/multinational team
  • Relaxed, creative environment
  • Stunning office

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