Customer Returns Manager

Slough, UK
10 Sep 2019
17 Sep 2019
Contract Type
Full Time
We are recruiting for Customer Returns Manager in the Slough Area.

Working Hours: Monday - Thursday 8.00 - 4.45 -Friday 8am - 1pm • Location: Slough - Duration - 12 Month Contract

This position is paying up to £40,000 per annum for the right candidate.

The role has 4 primary functions :
  1. To drive improvement opportunities and continually challenge both Eaton internally and the Customer to minimise all types of Debits and returns
  2. To resolve customer disputes in line with existing Company Policies and maintain pending debits at an acceptable level
  3. To reduce the cost to the business and reduce the overall volume of debits received
  4. Drive change management in the E2E process flows to ensure a lean working model
  5. Proven experience in using problem solving techniques to enable root cause analysis and

Essential Functions :
  • Work closely with the Budapest Returns team to ensure Processing KPIs are met
  • Develop and implement robust policies and procedures through collaboration with all functions and impacted sites
  • Identify opportunities to reduce backlog and improve process efficiency
  • Affect a culture change with our Customers by influencing through others, customer visits and daily communication.
  • Promoting and obtaining adherence to the Debits and Returns policy both internally and externally
  • Implemented process for Customer Debit rejection and challenge customers where claims are invalid
  • Work cross functionally with key Stakeholders, Process leaders and their teams to conduct Root cause analysis
  • Identify improvement opportunities and document, implement and cement new ways of working
  • Work closely with FSS team to ensure Debits are appropriately actioned in a timely manner and KPIs are met. Ensure Ledger is managed appropriately
  • Ensure Credits are raised in line with Eaton policies
  • Review and update of Master Data in SAP
  • Deliver Training sessions to all Customer facing colleagues
  • Customer visits to target priority branches. Voice of the Customer and explain the policy/new ways of working to obtain buy in
  • Provide Quality Department with key management information regarding products issues

If you are interested in this role please apply ASAP or call Liam Sadler at REED on

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