Compliance Officer - Enforcement

Recruiter
The Anglia Revenues Partnership
Location
Thetford, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
28 Sep 2019
Ref
1262415416
Sector
Legal
Contract Type
Permanent
Hours
Full Time
Are you an enthusiastic, team player with a willingness to learn? If so we would like to hear from you!

Anglia Revenues Partnership has opportunities available for a Compliance Officer - Enforcement to join the team based in Thetford. The role is a full time, temporary role to cover maternity leave. In return we can offer a competitive salary of £18,389-£23,585 per annum.

Key duties and responsibilities of our Compliance Officer - Enforcement:

- Proactively contact debtors to negotiate payment of arrears and costs using the schemes as agreed with each Authority.

- Provide assistance to the public in writing, by telephone or in person providing an excellent, polite and courteous public service at all times.

- Update the case management system as cases progress and note actions taken

- Be proactive in performing outbound call collection tasks and face to face meetings with debtors

- Ensure that uncollectable debts are returned to the Authority for further action without unnecessary delay.

- Provide excellent communication and interpersonal skills and ability to interact with partner organisations, C/TAX, Recovery and NDR departments and senior managers

- Liaise where necessary with Certificated Enforcement Agents (previously known as bailiffs)

- Consider further methods of Recovery (Charging Order, Insolvency & Committal) and take appropriate action as necessary

- Maintain an up to date knowledge of relevant legislation for Council Tax, NNDR, Sundry debts and Enforcement legislation

- Maintain confidentiality when handling customer enquiries and other information in line with Council requirements, the Data Protection Act and the Freedom of information Act

- Undertake any other appropriate duties as assigned by the Enforcement Manager or Revenues Manager commensurate with the grade

Skills and experience required to become our Compliance Officer - Enforcement:

- Must have recent experience of working in a busy office environment or have relevant qualifications in this field

- Good general education - 2 GCSE grades, A-C or relevant Revenues experience

- Knowledge of computer packages including the Microsoft Suite and have the sufficient knowledge and skill to be able to use computers effectively

- Demonstrate knowledge of Debt Recovery

- Demonstrate ability to deal with customer enquiries in an appropriate, diplomatic and professional manner.

- Ability to understand the concept of diversity and respect for others and be committed to these issues

In return for joining us as a Compliance Officer - Enforcement, we can offer you:

- Career development opportunities

- Full training

- Flexible working

- Free car parking

- Local Government Pension Scheme

- Rewards Package

Interested? If you believe you have the right skills and are looking for your next career opportunity as our new Compliance Officer - Enforcement then please click 'apply' today - don't miss out, we'd love to hear from you!

Closing date for applications: 10th October 2019

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