Early Arrears Associate

Stellar Select Ltd
Bracknell, UK
13 Sep 2019
18 Sep 2019
Contract Type
Full Time
Job Title: Early Arrears Associate

Location: Bracknell, Berkshire

Salary: Up to £23,000 plus bonus

Hours: 9am to 5.30pm

  • 25 Days holiday
  • Private Medical Insurance
  • Dental Insurance
  • Health shield cash back plan
  • Phone discounts
  • Microsoft Office Home discount
  • Life Assurance (4 times salary)
  • Pension (contributory)
  • Discretionary bonus scheme
  • Free onsite parking
  • On site canteen
  • Yearly salary structure reviews

About our client

Our client is a specialist mortgage lender, who are particularly experienced within the portfolio landlord market, and are looking for Early Arrears Associate to join their rapidly expanding business. This role will involve effectively monitoring and tracking accounts, contacting customers regarding cases, managing all collection activities for mortgage accounts in early arrears and working in line with company policies and procedures at all times.

Responsibilities for the role of Early Arrears Associate:
  • Effectively manage early arrears accounts in line with collections policy, ensuring all communications are in line with company policies, standards and procedures.
  • Arranging, negotiating and monitoring payment plans.
  • Administer correspondence from borrowers and take the relevant action within service level agreements and updating the account with details of each action and conversation taken place.
  • Fully understand customers' circumstances to identify appropriate solutions, to include a variety of loan modifications as defined in Collections Policy at that time.
  • Ensure that all mandatory training is completed in a timely and effective manner.
  • Proactively manage own personal development

Experience required for the role of Early Arrears Associate:
  • Previous arrears collection experience gained ideally from working for a Financial Services/Mortgage business
  • Ability to effectively communicate with people in challenging situations
  • Strong negotiation and reasoning skills
  • Ability to manage time efficiently and meet targets in a pressurised environment
  • An understanding of relevant FCA regulations

For more information regarding the role of Early Arrears Associate please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Similar jobs

Similar jobs