Lead Infrastructure Analyst

Recruiter
Rullion
Location
Manchester, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
19 Sep 2019
Ref
1262361388
Contract Type
Permanent
Hours
Full Time
***We are Swinton Insurance. Weve been helping people to find insurance for over 60 years. And were far from done. With a fresh focus, a clear vision and some incredible projects on the go, theres never been a better time to join us and to develop your career with one of the UKs leading digital Insurance Brokers.******As a business we are responsible, open and honest.***

***We drive change through ongoing evolution and we make the right choices to enable our business to continue to succeed and thrive. We are looking for these qualities in our teams and proactively appoint individuals who share our vision, and translate this into their professional lives and approach to work.***

We are currently looking to recruit a Lead Infrastructure Analyst who will play a key role in supporting both Swintons new IT Integration and Transformation programme as well as BAU activities.

**Purpose of the role**: To be a technical lead, providing expertise and direction in designing, developing, delivering and supporting the Groups infrastructure including compute, storage, networks and communications across hybrids of onpremise, colocation and cloud services. In supporting the business, the Lead Infrastructure Analyst must have indepth knowledge of how the business operates, as well as the systems and services that underpin the operations. They must have the ability to quickly diagnose issues and escalations at an expert level and design/coordinate the technical response efficiently and in a safe manner to ensure that the business continues to function when issues arise.

**Key Accountabilities & Responsibilities:**

- To support the operational running of the Groups infrastructure. Responsible for protecting service operations through change control and governance. Collaborating with Service Management teams to identify risks, complete incident root cause analysis and resolve problems.
- To support the Team Manager in ensuring that all requests, incidents, problems and changes are completed to a high standard and within SLA
- To lead supplier engagements to support 3rd party systems and services and associated technologies. This entails hands on support, as well as daytoday coordination of Infrastructure Analysts within the team.
- Proactive technical resource management including availability, capacity, performance and operability.
- To identify and deliver continuous improvement initiatives, leveraging tooling and automation to improve efficiency and service to the business
- Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on Industry developments & innovations. Encourage, support and coach other team members in their own development
- Maintain a positive and solution oriented approach to work, providing open and honest feedback
- In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships
- Take all reasonable steps to ensure appropriate confidentiality
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

- Assist in, and support activity in other areas of ISS \ IT Operations as required, including Service Delivery, IT Infrastructure, Information Security and IT Administration

**Required Experience:**

**Essential**

- Highly motivated / motivational to see success, delivered via their efforts and collaboration with peers
- Previous hands on experience as an infrastructure analyst, proficient with VMware, Active Directory, MS Exchange/O365, SCCM and associated hosting technologies
- Practical experience in delivering and supporting Microsoft Azure and Office 365 administration
- High degree of operational awareness, and can therefore generate positive operational outcomes through the change they are delivering
- Proactive mindset, with a continuous improvement mentality
- Robust / up to date knowledge and experience of telephony system capabilities delivery in a contact centre environment
- Previous experience of working in a regulated environment

**Desirable**

- Understanding of the UK General Insurance market.
- Experience of delivering project change
- Experience of technologies that support telephony systems; networks, server, active directory
- Experience of ITIL service management framework

If you are interested in playing a part in this exciting integration project, then please apply at the earliest opportunity.

**As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, youll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.**

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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