2nd Line IT Infrastructure Engineer

Nuvola Resourcing Ltd
Park Gate, UK
13 Sep 2019
25 Sep 2019
Contract Type
Full Time
Do you have some good 2nd Line IT Support based skills? Are you looking to work as part of a great team with a fun positive culture? Are you looking to work with a growing company that is able to offer quick progression and who will pay for certifications?

The day to day responsibilities will include:
* Takes ownership of incidents which cannot be solved immediately with the means of 1st Line Support.
* If necessary, they will request external support, e.g. from software or hardware manufacturers.
* Restoring a failed IT Service as quickly as possible.
* If no ad-hoc solution can be achieved, 2nd Line Support will transfer the Incident to expert technical support groups (3rd Line Support).
* If an unplanned disruption or degradation of service is found, the 2nd Line Support passes on the incident to Problem Management.
* Liaising with clients throughout the lifecycle of the service ticket.
* Prioritise and manage multiple tickets.
* Ensure that any technical issues on a service ticket are escalated efficiently.

Knowledge and Skills required ( a spread of the following i.e. the whole list is not essential):
* Exchange 2007/2016 support.
* Active Directory, Group Policy, DFS.
* Networking (switches, routers, VLANs, firewalls, VPN).
* VMware / Other Virtualisation technology (XenServer, Hyper-V, VirtualBox).
* Citrix (Presentation server, XenApp, XenDesktop, NetScaler, Web Interface, Licensing server, Citrix Secure Gateway).
* Windows Server OS (2003 R2, 2008 R2, 2012 R2).
* DNS.
* Print Server.
* File Shares.
* IIS.
* Imaging systems (Norton Ghost, ShadowProtect, Windows Deployment Services).
* Anti-Virus and disk encryption systems (Sophos, Bitlocker, Kaspersky, Norton, ESET, Mcafee).
* Backup Technologies (Symantec Backup Exec, Veeam, AppAssure, Replay, VMware VDR/VDP, Acronis, Windows/NT Backup).

Excellent opportunity with an outstanding technology company who are growing rapidily. Please apply asap - quick feedback guarenteed.

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