Digital Experience Executive

Recruiter
Office Depot
Location
Milton Keynes, UK
Salary
Competitive
Posted
13 Aug 2019
Closes
25 Sep 2019
Ref
1233711118
Contract Type
Permanent
Hours
Full Time
Office Depot has an exciting opportunity for a Digital Experience Executive to join the team based in Milton Keynes. You will join us on a full time, permanent basis and in return you will receive a competitive salary plus excellent benefits.

We are Office Depot. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

Office Depot operates in thirteen countries through its two main brands Office Depot and Viking, with retail stores in France and Sweden.

Benefits of joining us:

- An attractive and competitive salary

- Pension scheme

- Excellent onsite facilities and an exceptional work environment

About the Digital Experience Executive role:

As part of the Digital Experience Team at Office Depot, you'll be responsible for driving Personalisation and Optimisation initiatives on a day to day basis. You will be working within a fast-paced environment across our European Viking and Office Depot online channels.

Key responsibilities of our Digital Experience Executive:

- Take the lead on several Personalisation and Optimisation pieces of work

- Provide expertise to support in the creation of the best possible insight-driven experiences that deliver a strong return on investment for the business

- Build engaging, targeted experiences and tests using our Personalistion and Optimisation tools in conjunction with the creative development team

- Work closely with a wide range of teams across the business to ensure requirements are clear and deadlines are met, e.g. marketing, creative, web analytics, UX/UI, business analysts, product owners etc.

- Review analytics and return on investment numbers for all activities, seeking continuous improvements in performance

- Understand customer journeys and behaviours, generating new ideas based on data, insights and problem statements

- Communicate plans confidently, clearly and concisely

- Support the business to roll out successful tests into our web platform

- Document, deliver and develop Personalisation and Optimisation processes

- Support tool integration and the ability to link internal data (product and customer) with the tools

Skills and experience required to be our Digital Experience Executive:

Essential;

- Able to lead multiple pieces of work simultaneously, while setting and meeting deadlines

- Knowledge/experience in personalisation and website optimisation

- Commercial understanding

- Able to interpret data and analytics, understand KPIs and return on investment

- Able to work independently and as part of a group

- A good communicator

- Able to build relationships with internal and external stakeholders

- Able to resolve problems using your own initiative within a busy business environment

- Customer focused and results driven

- Data and insights driven

- A high-level understanding of marketing principles

- Able to link the business and IT

- Fluent in English (spoken and written)

Desirable;

- Knowledge/experience of product recommendations and customer journey

- Prior knowledge of working with Personalisation, Optimisation and Product Recommendations tool such as Monetate and RichRelevance

- Prior knowledge of working with an analytics tool such as Google Analytics or Coremetrics

- HTML/CSS knowledge

It would also be nice if you have;

- A high-level understanding of UX/UI principles

- A high-level understanding of web development processes

- Prior knowledge of the Hybris web platform

If you feel that you have the skills and experience required to become our Digital Experience Executive and would like to find out more information about the role, please click 'apply' today - we'd love to hear from you!

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