Technical Account Manager

Recruiter
Philips
Location
Cambridge, UK
Salary
Competitive
Posted
12 Sep 2019
Closes
25 Sep 2019
Ref
1247185885
Contract Type
Permanent
Hours
Full Time
Job TitleTechnical Account ManagerJob DescriptionIn this role, you have the opportunity toBe passionate about Client Experience. You must own and drive the relationship with our client throughout their lifecycle with us. This does not mean you will always say yes to our clients, but, to be passionate about managing their experience with our services even when we must say no or things go wrongYou must be responsive, flexible and able to communicate effectively with our clients building a positive relationship with them. This is not always easy, but you will be passionate about the challengeDemonstrate ability to integrate strong and clear business rationale into sound decision making Be comfortable working across time zones and through ambiguity with the drive to find resolutionYou must have a demonstrated ability to manage multiple complex projects and client portfolios. This includes developing and executing against comprehensive project plans while actively managing project riskHave the technical acumen to understand HSDP services, educate and discuss the platform with our clients. Your technical ability will assist you in representing client needs and issues within HSDPPossess the ability to work in a fast-paced environment with solid experience in change management Possess a combination of well-rounded technical knowledge in Cloud technologies and of Application Operational Support. You will use this ability to facilitate and coordinate a diverse group of teams in support of our platform and clients across multiple business units, including product management, development, implementation/services, product support teams, as well as business functions such as contracts/legal, finance, and quality and regulatoryPossess an ability to effectively communicate status to all project sponsors and stakeholders, coordinate activities across teams and drive projects to successful completion on time and of high qualityChampion for the application of best practices and process innovation which meets business and customer goals and objectives while ensuring compliance with international and domestic qualityWe are looking forBachelor's degree or 7+ years of relevant work experienceTechnical aptitude and familiarity with the design and utilization of complex systems, specifically an understanding of Cloud technologies and Operational Support for Platform as a Service (PaaS) and Software as a Service (SaaS) Proven ability to influence others, facilitate agreement among stakeholders with different interests Demonstrated leadership skills, excellent written and verbal communication skills, ability to build relationships and effective organizational skills. Proven track record of complex and creative problem solving and the desire to create and build new processesPossess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things donePreferred skills Demonstrated understanding of regulated environment - familiarity with ISO27001/27018, HIPAA and HiTrust Experience working with Scaled Agile Project Management Professional (PMP) certified a plusIn this role we offer youWorking at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.Find out more info about Philips at Ready to start improving lives by putting your personal skills & passions to work?Apply Today!Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.ContactIf you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to careersite@philips.com.(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)
Full time

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