IT Service Manager

Nigel Frank International
Newcastle Upon Tyne, UK
13 Sep 2019
22 Sep 2019
Contract Type
Full Time
IT Service Manager
Newcastle Upon Tyne

We are one of the fastest growing businesses in the North East, have won multiple awards for our services and have unrivalled career progression.

Due to the current expansion plans we are looking to hire an IT Service Manager to look after our UK and some EMEA based offices, reporting into our Global Service Delivery Manager. This gives the right person plenty of opportunity to lead from the front with their ideas and grow the role into something they can own.

What Youl Bring:

- 3+ years experience in a similar role such as Service CoOrdinator, Relationship Manager, Service Desk TL\Manager, Operation Management
- Strong communication & customer relationship skills & experience to build a rapport with internal customers, stakeholders & external suppliers.
- Experience in leading Major Incidents, managing problems and release \ change management while challenging the status quo.
- A logical & technical approach to incident analysis & troubleshooting, with the ability to identify trends and to work with resolver teams to resolve known issues and problems.
- A broad understanding of enterprise technology & how to successfully deliver a world class service.
- Ability to influence and challenge status quo constructively.
- ITIL certified to practitioner level.
- Academically qualified to degree level.


- Oversee and run Service Delivery activities on a day to day basis, such as; Major Incident Management, Problem Management and Release\Change Management.
- Conduct regular incident analysis, identifying trends and initiating the problem management process.
- Run Service Transition by working closely with Business Change and other IT functions to ensure service is successfully transitioned to operations.
- Perform supplier management duties, such as monitoring SLAs, raising service credits claim and ensuring overall service is acceptable.
- Produce daily operational readiness reports and contribute to weekly\monthly service review meetings.
- Liaise with all IT functions to help the adoption of ITIL processes.
- Identify & propose opportunities for service improvement.
- Work with the relevant resources to develop & implement effective CSAT processes.

Sound like youre up for the challenge?

Drop me a call on ##### ######or send your CV to #####@######.###

Similar jobs

Similar jobs