1st Line Support

Recruiter
Timico
Location
Winnersh, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
21 Sep 2019
Ref
1262155863
Contract Type
Permanent
Hours
Full Time
1st Line Support

Responsibilities

The Service Desk operates from 08:00 to 20:00 7 days a week in the UK and services multiple customers.

The 1st Line Service Desk Engineer is the first point of contact for our customers. The role demands a high level of customer service and professionalism.

Responsibilities will include:

Logging incidents, requests and taking enquiries.

Triage of incidents ensuring information captured is accurate and kept up-to-date

Troubleshooting of incidents.

Logging incidents with 3rd party as required

Perform diagnosis checks as required

Remotely performing regular maintenance and administration tasks

To produce and maintain accurate documentation

Carry out additional ad hoc duties as required

Comply with health and safety, quality, security and environment policies, legislation and standards.

Key Skills & Experience

1-2 years' experience on an MSP service desk (desirable)

ITIL- must understand principles

Microsoft Windows 7 and above troubleshooting

Microsoft Active Directory user management

Microsoft Exchange administration

Basic knowledge LAN, WAN, VLAN

Virtualisation (VMWare, Hyper-V)

Microsoft Office 365 knowledge/understanding (desirable)

Backup administration and troubleshooting

Key Competencies

Analytical

Problem Solving

Troubleshooting

Strong Communicator

Strong negotiator

Professional

Motivated self-starter

Team Player

Interested? Don't hesitate! Click "apply" now to download our application form

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