Senior Mitel Engineer Home based

Click It Consulting Ltd
Reading, UK
27 Aug 2019
25 Sep 2019
Contract Type
Full Time
Senior Mitel Engineer - Home based

This award winning Solution Provider is continuing to grow and expand their customer base, winning ever more prestigious converged solutions contracts all the time. They're now on a mission to further enhance their in-house Mitel support proposition.

As a Mitel Engineer you will be responsible for:

·End-to-end installation

·Commissioning and in-life support of large, complex Mitel VOIP solutions
  • Install, upgrade and configure all Mitel Applications on CPE equipment and Virtual Applications within the Mitel World Cloud (UCaaS)
  • Provide support expertise on MBG, MiVB, MiCC Inbound and Outbound, MiCollab, Desktop devices.
  • Mentor colleagues to improve their level of knowledge on Mitel Applications.
  • Advise on implementation of Networking VOIP solutions on LAN and on WAN interconnections
  • Perform 1st Line tasks as occasionally required (answer customer queries, fault find, fix and report)

Job Knowledge and Experience

·10 years working on all Mitel Applications at a 2nd or 3rd line level and Project delivery

·SIP knowledge

·MiCloud Experience (UCaaS) (Ideally)


·Understanding DHCP, DNS and Active Directory and other Microsoft products used by the VOIP solution

·Network Fundamentals and Experience (inc. Cisco, Juniper or HP Routers and Switches knowledge)

·Redbox capabilities (preferred)

Qualifications and Certifications

·Mitel Certification: MBG

·Mitel Certification: MiVB

·Mitel Certification: MiCC Inbound and Outbound

·Mitel Certification: MiCollab

·Mitel Certification: Desktop Devices

·Full UK Driving Licence (essential)

They're proud to be a customer-led, consultative sales organisation. Change is a constant. This is a new, and busy role with demanding clients and internal customers. You need to be strong-willed, resilient, able to adapt and refocus quickly. As a company they are incredibly energetic, move at pace and priorities can change.Being willing to roll your sleeves up and muck in is essential.

They're proud to have a diverse team, unified by a common, deeply-held passion for their customers and their brand. They love what they do and want someone to join them who is equally passionate. If that's you, apply now!

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