Broker Liaison Supervisor

Stellar Select Ltd
Wolverhampton, UK
08 Sep 2019
17 Sep 2019
Contract Type
Full Time
Job Title: Broker Liaison Supervisor

Location: Wolverhampton

Salary: £28,560

Hours: Monday to Friday 9am - 5pm or 10am - 6pm

  • 25 days holiday
  • Non-contributory cover for Life Assurance of up to 3 times basic salary
  • Pension
  • Performance related bonus of up to 20% of base salary

About our client

Our client delivers innovative residential and buy to let mortgages, bridging and second charge loans, which are available through a nationwide intermediary base. Their mission is to broaden the criteria for mortgage/loan approval to support home owning aspirations and buy to let entrepreneurialism.

About the role of Broker Liaison Supervisor

As a Broker Liaison Supervisor, you will report directly to the Intermediary Team Leader and be responsible for leading a team of Intermediary Assistants to deliver 5* Contact Centre service to brokers, solicitors, valuers and customers.

The role will require you to develop a team, provide guidance, feedback and support to all mortgage processing related matters.

You will also have direct responsibility in relation to the day to day process, staffing, effective delivery of KPI's and operational risks within the team. Lastly you will ensure the broker journey is the fore-front of everything they do.

Experience required for the role Broker Liaison Supervisor
  • Experience in the mortgage sector is essential
  • Proven background in managing, training and developing staff is essential
  • Call centre experience is essential
  • Sound understanding of mortgage policies and procedures
  • Experience of successfully coaching or mentoring staff
  • Experience of quality checking telephone calls to evidence adherence of performance and procedures to provide feedback to Intermediary Assistants
  • Ability to resolve complaints promptly with a view to improve customer and brokers journey
  • Assist in the planning and implementation of changes
  • Strong time management skills
  • Excellent listening skills
  • Excellent IT skills

For more information regarding the role of Broker Liaison Supervisor please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

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