Broker Liaison Assistant

Stellar Select Ltd
Wolverhampton, UK
08 Sep 2019
17 Sep 2019
Contract Type
Full Time
Job Title: Broker Liaison Assistant

Location: Wolverhampton

Salary: £19,674

Hours: Monday to Friday 9am - 5pm or 10am - 6pm

  • 25 days holiday
  • Non-contributory cover for Life Assurance of up to 3 times basic salary
  • Pension
  • Performance related bonus of up to 20% of base salary

About our client

Our client delivers innovative residential and buy to let mortgages, bridging and second charge loans, which are available through a nationwide intermediary base. Their mission is to broaden the criteria for mortgage/loan approval to support home owning aspirations and buy to let entrepreneurialism.

Responsibilities for the position of Broker Liaison Assistant

As a Liaison Assistant you will report directly to the Intermediary Team Supervisor. You will be responsible for delivering first class customer service in a busy call centre environment handling both inbound and outbound calls. In this role you will assist intermediaries in their submission of mortgage applications having a sound understanding of policies and processes. You will also provide support to brokers, solicitors, valuers and customers with any queries on the progress of their mortgage applications. Lastly you will make outbound calls to third parties to chase outstanding information, helping our client deliver and improved application to offer turnaround time.

Experience required for the role Broker Liaison Assistant
  • Experience gained in a call centre combined with mortgage sector experience is highly desirable, however we can consider individuals from a mortgage advisory or estate agency background with a keen interest in developing a career with a mortgage lender
  • Ability to learn and understand the mortgage process from decision through to completion
  • Call centre experience
  • Excellent communication skills, both verbal and written
  • A team player who can work independently
  • Strong time management skills
  • Excellent IT skills

For more information regarding the role of Broker Liaison Assistant please contact us!

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

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