1st Line Support Analyst

Recruiter
Centerprise International
Location
Lyneham, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
28 Sep 2019
Ref
1261858868
Contract Type
Permanent
Hours
Full Time
This is a fantastic opportunity for a talented 1st Line Technician professional with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs.

Note: Due to the work with MoD, you will need to be fully SC cleared and current.

In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include deploying, supporting, and maintaining:

* IT End User Support

* IT Devices (e.g. Laptops)

* Print services (e.g. supporting MFDs)

* Audio Visual services

* Operating Systems (e.g. Microsoft Windows 10)

As with all personnel within the business, the individual will also be required to show:

* A commitment to comply with the Company's Information Security Policy

* A commitment to promptly report any security weaknesses or incidents

* A commitment to adopt and maintain a Health and Safety culture within the Group

Essential Experience

1. General

* You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change

* You should have broad knowledge of IT and communications services and technologies

2. Detailed technical knowledge of the following:

* Supporting and configuring End user devices

* Microsoft Operating Systems

* Active Directory

Desirable Experience

1. General

* You have experience of working in a Defence-based environment

* You can show a deep understanding of the MOD's ICS security policy

* Awareness of ITSM/ITIL Policies and Processes

Essential Qualifications

English and Math GCSE's

Desirable Qualifications

ITIL v3 Foundation

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