Office Angels
Birmingham, UK
10 Sep 2019
22 Sep 2019
Contract Type
Full Time
Office Angels currently have multiple opportunities to work for a very well known high street retailer within their offices based in Aston (Birmingham).

Immediate start

Pay rate: £9.00 per hour

Working hours: 8.00am - 4.00pm / 9:00am- 5:00pm (half an hour lunch break)

Overview - Working at their resolution centre within their large open plan office, as part of this project you will either be assigned to:

*Review customer complaint information on their inhouse system that has been logged against each customer (this could be dating back up to 6 years), cross reference this information against another database they use (known as an IRIS report) to obtain information such as how many agreements the customer has taken out, customers name and addresses, what items the customer received credit for, what dates the agreements were taken out etc, transferring this information onto an excel spreadsheet.

*Work within their Triage team, you will be required to help log customer emails onto their system relating to customer claims whilst managing email inboxes. You will be inputting confidential data on to a database and keeping it up to date. Word, excel, outlook knowledge is required and the ability to follow a step by step guide. This is a really important part of the job to ensure each customer complaint is dealt with efficiently

Skill set Requirements: Computer literate, knowledge of MS Excel and in-house database systems, good keyboard skills, ability to use multiple screens containing various personal information, good data entry skills, excellent attention to detail, process driven, ability to function as part of a team in addition to working without close supervision.

You must be available to work for a minimum of three months.

Please contact if you would like to discuss any roles further.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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