3rd Line Senior Technical Engineer

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Frome, UK
27 Aug 2019
23 Sep 2019
Contract Type
Full Time
The company are looking for likeminded people to join our ever-growing helpdesk team offering the best 3rd line senior technical expertise to resolve our customers IT issues.

We care! We really care about our employees, customers and everything we do! We love what we do, and so do our customers, 97% of them agree that we are great at IT and customer service.

As a company we are heavily invested in training, we offer training plans and funding to progress you, and give you the tools you need to further yourself personally and professionally.

You will be joining a remote help-desk, taking on escalations from other technical engineers so an ability to communicate well and work as a team is paramount. It is important you can show excellent communication skills to the customer as well as a strong technical troubleshooting ability. It's important that you're able to think quickly and be reassuring to our customers. A can-do attitude is absolutely essential.

You will have the opportunity to grow personally and professionally with regular 1-2-1s, training plans and certification opportunities. We encourage you to better yourself.

Essential Skills and Experience:

Microsoft Hyper-V
ESXi/ Vmware
Azure/Office 365
Microsoft Exchange Server
Server 2012/2016
Qualifications of MCSA level or higher

Work history with IT background, 4+ years experience
Solve Windows-based workstation/server issues independently Configure/install/troubleshoot Hyper-V, ESXi
Good understanding of virtualisation
Experience with PowerShell
MS Active Directory and Group Policy administration
DNS, DHCP, Remote Desktop Services
Experience with Server installations
Install/configure/diagnose complex network infrastructure
Good Internet/WAN diagnostic skill
Linux knowledge is desirable

Benefits and Perks:

Relaxed, fun and fast-paced environment
Quarterly profit-based bonus scheme
Quarterly team social events and activities
Birthday and Anniversary gifts and a free company-wide rendition of happy birthday!
Career development and training plans for all team members
Breakout area with free tea, posh coffee, fresh fruit and retro arcade
Picnic benches for alfresco lunch dining
21 days holiday, increasing by 1 day every two years to a maximum of 25 (plus bank holidays)
Private healthcare after 2 years of service
Free workwear
Free car parking
Dog-friendly office
Subsidised 24/7 gym membership

Commutable distance from Trowbridge, Bath, Glastonbury, Shepton Mallet, Warminster, Westbury.

We are based in a rural area with no direct train link, so travel arrangements should be considered, private car ownership advised for this role.

We review all applications carefully and all applicants will receive a response. We hire for attitude and believe in growing our team members capability, so get in touch, come on the journey with us.

This job was originally posted as www.totaljobs.com/job/87560642

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