Senior Housing Support Assistant

Extra Care
High Wycombe, UK
13 Sep 2019
02 Oct 2019
Contract Type
Full Time
Are you experienced in Housing Management? Are you a positive communicator and can lead a team?

If so, we want to hear from you! We have a fantastic opportunity for a Senior Housing Support Assistant to deliver an efficient and caring enhanced housing management service to residents in our Hughenden Gardens Retirement Village based in High Wycombe. The successful candidate will work full time on 37.5 hours per week. We are offering a competitive salary of £19,377 per annum (£9.91 ph) per annum.

What will you do as our Senior Housing Support Assistant?

- Manage Housing Support Assistants to deliver a first class housing related service to residents

- Raise concerns and issues with Village Manager / Head of Care in order to resolve

- Arrange to visit each resident or household within the Village on a regular basis

- Provide Information,Advice & Guidance to residents in relation to responding to housing related debts

- Provide advice on housing and other related charges

- Attend Village meetings to ensure resident issues are heard and resolved

- Provide residents with information about services available in the Village

- Assist in the resolution of disputes between residents

- Advise residents on issues relating to their personal safety and well-being

Flexible weekend and morning/evening work will be required ona rota, as well as on Bank Holidays, in order to deliver a seamless service within the location.

Our ideal Senior Housing Support Assistant:

- Experience of housing management or housing support

- Excellent customer service,communication and IT skills

- Able to resolve conflict

- A basic understanding of welfare benefits

- An understanding of figures and household budgeting

- Ideally a CIH Level 2 Certificate in Housing Practice or similar (not essential)

- GCSE's in English, IT and Maths A-C or equivavalent

- Self-motivated and proactive

- A positive attitude to tackling issues

- Open and honest communication

- Genuine commitment to equal opportunities

We offer a generous benefits package including 6.6 weeks annual leave, Attendance shopping vouchers and free Village Gym membership!

This is a readvertised post.

Closing date: 29th September 2019

Don't miss out! Click 'apply' now to make a difference to the lives of older people as our Senior Housing Support Assistant.

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