Service Desk Analyst

Daisy Group
Birstall, UK
12 Sep 2019
25 Sep 2019
Contract Type
Full Time
  • Job Title: Service Desk Analyst
  • Location: Birstall, West Yorkshire
  • Salary: Up to £20,000 DOE
  • Hours: 37.5 hours, 7:00am-7:00pm, Monday-Friday

Do you have a strong customer service background and are looking to specialise in IT? Do you have the drive and determination to provide industry-leading service to some of the UK's largest corporate companies? If you answered yes to both those questions, Daisy Corporate Services wants you to join us as a Service Desk Analyst.

Your Responsibilities:
  • Logging and categorising calls on the call logging system
  • Liaising with immediate support teams within the department and third parties.
  • Provide trend analysis from Service Desk software including assisting with daily/weekly reports.
  • Making sure a suitable level of first time fixes are achieved without escalation.
  • Housekeeping, monitoring, checking and dispensing fixes for known issues
  • Escalate unresolved incidents to second line support teams

Knowledge, Skills and Experience
  • A good technical knowledge of Windows 7, 8 & 10.
  • Excellent telephone manner
  • Ability to effectively communicate with both customers and colleagues
  • Must be able to quickly understand the client, their products and their industry
  • Strong analytical/problem solving abilities, especially in relation to continual service improvement
  • Self-motivated with the ability to work under pressure
  • Cooperative, flexible and a team player.

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer...
  • Up to 38 days holiday, plus bank holidays
  • The day off on your birthday!
  • Fantastic learning and development opportunities through "Daisy University" to help you achieve your career goals.
  • Access to excellent discounts and savings at more than 1,200 retailers
  • Access to exclusive offers on a range of Daisy products

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