Account Manager (Customer care, No sales)

Recruiter
Parc Ellis
Location
Knowlhill, UK
Salary
Competitive
Posted
10 Sep 2019
Closes
21 Sep 2019
Ref
1245187992
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our client is looking for an Account Manager, who will be the primary point of contact providing operational support to the client. The Account Manager will be responsible for managing the end to end procurement process, ensuring all targets and SLA's are met. The role will require the Account Manager to engage with the Client Contract Manager as well as individual hiring managers on a day to day basis, in order to provide support and assistance throughout the transaction process. This role requires the individual to build strong relationships with the client, offering support and training.

• Client Relationship Management

Primary point of contact for all operational support

Responsible for fulfilment and ensuring all SLA's and KPI's are met

Developing and maintaining client relationships with hiring managers and contract

manager.

• Reporting

Producing comprehensive management information

Delivering formal presentations to client contract manager

Undertaking client-facing business reviews

Preparing ad-hoc reports as requested.

Contract Management

The successful applicant will be highly personable with excellent communication skills and a proven ability to build and develop relationships at all levels. The Account Manager must also be diplomatic and able to influence client and supplier behaviour when necessary.

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