Claims Negotiator - Third Party Property Damage

Hastings Direct
Bexhill-On-Sea, UK
26 Aug 2019
21 Sep 2019
Contract Type
Full Time
Hastings Direct - Claims Negotiator - Third Party Property Damage - Bexhill

We have a fantastic new opportunity within our Technical Claims Department as a Claims Negotiator. This role would especially suit those with an insurance background and individuals with strong negotiation skills looking for a new challenge in a fast paced, dynamic business on the coast.

The Role

The Claims Negotiator will process new and existing Claims through negotiation with all interested parties in order to achieve settlement. This will involve communicating via telephone (inbound and outbound) and written correspondence with policyholders, keeping them updated of all developments in order to bring about resolution of claim. Your remit will include the following;

· Validation of claim ensuring policy is operational

· Realistic inputting and prompt updating of claims reserves on to IS2000 claims system

· To ensure each claim is dealt with in line with company/departmental procedure/philosophy and within service standards through to settlement stage in line with personal authorities

· Claims data input work as required using IS2000 and Microsoft Office products · Interface with relevant claims units and departments within the company

· Handling scheme Claims within agreed terms and notifying scheme insurer where required

· Maintaining portfolio by dealing with phone calls, incoming correspondence and diary management to ensure case is up to date

· Making payments in respect of repair accounts, hire accounts, agreed settlement figures, agreed solicitors costs, own agents fees and own solicitors costs

· Investigating liability where required by telephone enquiries, accident report forms, instructing accident investigations, applying for police reports or any other necessary investigations

· Making decisions on liability, admitting, disputing or negotiating split settlements

· To identify, through use of specific identification criteria, and refer to the Specialist Claims Unit in cases which fraud is suspected

· Ensure that you are meeting customers' fair and reasonable expectations and provide fair outcomes

About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Required Experience

· Insurance background highly advantageous

· Strong IT & data inputting skills

· Great work ethic with a proactive approach to work

· Ability to work independently and use own initiative

· Problem solving skills

· Good communication skills

· Team player

Benefits For You
Please find some of the great benefits we offer here at Hastings Direct:

· Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application -

· Up to 5% bonus earning potential

· 25 days holiday

· Life assurance

· Competitive pension

· Flexible benefits (e.g. buy or sell additional holiday)

· Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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