Technical Account Manager

Recruiter
iwoca
Location
Lambeth, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
28 Sep 2019
Ref
1253667899
Contract Type
Permanent
Hours
Full Time
DescriptionJob title: Technical Account ManagerCompany: iwocaLocation: LondonJob opening: 03/09/19Job closing: 02/10/19Salary: Competitiveiwoca is breaking down the barriers that stop Europe's 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.However, we're still near the start of our journey - our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.As a Technical Account Manager, you will be responsible for the technical success of our partnerships, and will guide them through the entire lifecycle: early discussions, on-boarding, post go-live and account growth. You will be working closely with external partners and internal teams (such as product, engineering, channel sales and compliance) to not only ensure that the integration is done in a seamless manner, but to also ensure that partnerships take advantage of iwoca's product and tech offerings.RequirementsThis role will sit in our product function, and will report in to Senior Product Manager for Partnerships and Introducers. Your mission will be to:Lead partner relationships from product and tech perspective.Provide guidance on best ways partner integrations can take advantage of iwoca's product and tech offerings.Effectively manage multiple partner implementations and relationships at the same time.Identify opportunities where operational and technical improvements can be made to add more value to our partnerships and on-board more partners seamlessly.Support partners on a day to day basis to address their product/tech related queries and issues.Provide first level of technical support for all partner integrations.Work with internal product and engineering teams to address any problems that require tech infrastructure improvements or product releases.Improve upon existing Partner API Documentation and own the creation of other documentation and support materials for new projectsHelp build our newly setup Partner Success team and on-board other Technical Account Managers / Executives.We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you'll have:Proven experience as a Technical Account Manager, Solutions Engineer / Architect, or other customer / partner facing technical roleExcellent communication skills (Speaking and writing)Comfortable in pushing back when required, and getting buy-in from stakeholdersStrong project management and multi-tasking skillsComfortable in reading and writing code snippets (in at least two languages, such as Javascript, shell scripts, Python, etc.)Confident in discussing web development concepts (such as REST API standards)BenefitsYou will always have a say in the business and have the opportunity to really make a difference. Joining our team means you will be working on some cool projects and get the opportunity to really make a difference to people's lives. We also help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here.What's life like as an iwocan?We all enjoy:A lovely office in central London, right by Tottenham Court RoadTwo company retreats a year (in places like the French Alps or Spanish seaside)Pool, ping pong, foosball tables and tournaments and yogaAn ever-growing number of clubs including climbing, chess, football and boxingPlenty of drinks and snacks in our office kitchenA paid volunteering day each year, for you to support your chosen charityJust for you:Medical insurance from Vitality, including discounted gym membershipStock optionsEnhanced maternity and shared parental leaveA workplace nursery tax benefit scheme25 days holiday per year and an extra day off on your birthdayExtra leave if you want to travel or studySpecial celebrations for anniversaries and long service including sabbaticalFlexible workingCycle-to-work schemeAnd to make sure we all keep learning, we offer:Tickets to tech conferences across EuropeCompany-wide talks with internal and external speakersA calendar of meetups we host at our officeAccess to learning platforms like Treehouse if you want to learn to code.

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